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Facilitate positive guest experiences with the in-room honor bar at W Nashville. Responsibilities include inventory management, maintaining cleanliness, using software to record sales, preventing stock-outs, and responding to guest requests. The role requires adherence to safety and company standards, professional appearance, and teamwork.
Job Responsibility:
Facilitate positive guest experiences with the in-room honor bar
Inventory honor bar, in-room accessories and promotional materials and replace if required
Maintain the cleanliness and appearance of each honor bar
Utilize software and hand held devices to record sales and take inventory
Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations
Prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory
Respond to requests from guests
Communicate any issues regarding the honor bar operation with hotel management
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Ensure adherence to quality expectations and standards
Develop and maintain positive working relationships with others
Support team to reach common goals
Speak with others using clear and professional language
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors