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HavocAI Logo HavocAI · IT - Administration

Mission Operations Specialist

United States, Hawaii 100000.00 - 160000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Mission Operations Specialists lead the planning, deployment, and execution of HavocAI’s Autonomous Surface Vehicle (ASV) platforms and HavocControl software in support of customer missions. This role sits at the intersection of operations, customer success, and product development—owning real-world execution while feeding mission insights back into the HavocAI stack. You will work closely with engineering, logistics, technical operations, and go-to-market teams to deploy systems to the field, train and certify end users, monitor live operations, and ensure our products perform in demanding environments.

Job Responsibility

  • Deploy and Operate HavocAI Systems: Plan with cross-functional teams to execute customer deployments and field training
  • Lead and execute ASV and HavocControl deployments in operational and test environments
  • Train, certify, and support end users on HavocAI systems
  • Monitor and execute live operations
  • assist test operations and engineering teams in troubleshooting and issue resolution
  • Ensure high performance, reliability, and mission readiness of HavocAI platforms in the field
  • Customer Engagement & Mission Success: Serve as a trusted operational partner to customers
  • Maintain continuous engagement to understand how customers use the HavocAI stack and where friction exists
  • Brief outcomes and insights from operator-level to flag-level and executive audiences
  • Clearly articulate mission impact, operational value, and ROI to support renewals and expansion
  • Product Feedback & Continuous Improvement: Capture frontline user feedback and translate it into clear product requirements, CONOPS updates, TTPs, and engineering tickets
  • Partner closely with Product, Engineering, and GTM teams to drive timely fixes and improvements
  • Help shape product direction by bringing real-world mission context into internal decision-making
  • Cross-Functional Execution: Coordinate across GTM, Product, Engineering, Test Operations, and other internal teams to deliver outcomes on time and on budget
  • Act as a connective tissue across the organization to ensure alignment and execution during complex deployments

Requirements

  • 2–5+ years of experience in one or more of the following: Maritime operations
  • Unmanned systems
  • Mission-critical fielding
  • Project management
  • Customer success or operations (or equivalent experience)
  • Military experience is a plus
  • Strong instructor presence with confident, professional customer-facing communication
  • Clear, concise writing skills for SOPs, TTPs, after-action reports, and internal documentation
  • Ability to lift and move up to 50 lbs in field environments
  • U.S. citizen with the ability to obtain a security clearance
  • Willingness to travel CONUS and OCONUS 50–75%, including multi-week trips and irregular hours as mission demands require
  • Valid passport
  • Physically able to lift, move, and operate mission gear in field conditions

Nice to have

  • Prior experience in defense technology or unmanned maritime systems
  • Familiarity with maritime vessels and field data collection/telemetry
  • Experience in customer success or operations at a defense tech startup

What we offer

  • 100% Employer paid Health, Dental and Vision Insurance for you and your families
  • Life Insurance (Employer Paid)
  • Ability to participate in the companies 401k program (Matching)
  • Unlimited PTO policy with an enforced 2 week minimum
  • Equity Package
  • Work / Home Office Stipend
  • Global Entry
  • 16 Week Paid Parental Leave
  • Monthly Health and Wellness Stipend
  • Offers Equity
  • Offers Bonus
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