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Tameside College is seeking an individual with a passion for delivering excellent customer service in the provision of high quality timetabling, learner data and funding compliance, reporting to the Director of MIS & IT. In supporting the team and wider College, the postholder will understand the funding rules, learners eligibility for funding and maintain up to date knowledge of the Funding Guidance and ILR (specifications and support manual) and data collection requirements for further education. This knowledge will be shared with members of the team which they manage in the efficient delivery of the MIS service, which will include the effective maintenance of the ILR and review of PDSAT’s and FRM reports.
Job Responsibility:
Deliver excellent customer service in the provision of high quality timetabling, learner data and funding compliance
Share knowledge with members of the team which they manage in the efficient delivery of the MIS service
Effective maintenance of the ILR and review of PDSAT’s and FRM reports
Support the team and wider College
Requirements:
Maths and English to at least Level 3
Appropriate Level 4 or above in management or customer service or equivalent relevant professional experience
Previous experience of working in a similar role
Previous experience working within MIS and Student Records
Passion for delivering excellent customer service
Enthusiastic, resilient and highly motivated individual
Understanding of funding rules, learners eligibility for funding and maintain up to date knowledge of the Funding Guidance and ILR (specifications and support manual) and data collection requirements for further education
What we offer:
Greater Manchester Pension scheme with a generous employer contribution
Holiday allowance of 33 days (excluding bank holidays)