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MIS Executive

India, Noida · Job Posted June 15, 2026
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Job Responsibility

  • Prepare daily, weekly, and monthly MIS reports for key customer accounts
  • Track service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment record
  • Generate customer wise and site wise service performance dashboard and share with internal teams and customers
  • Maintain service database for key accounts (calls, complaints, PM schedules)
  • Ensure accuracy and completeness of service records and closures
  • Update AMC/contract data, asset details, and service history
  • Generate service analytics and trends
  • Provide data for customer meetings, Governance Meets and performance reviews
  • Track open service issues and escalations for key customers
  • Monitor contract commitments and service deliverables
  • Coordinate with regional service teams for data collection
  • Follow up for timely closure updates and documentation
  • Ensure MIS submission timelines are met

Requirements

  • Advanced Excel (Pivot, VLOOKUP, dashboards)
  • ERP / CRM / Service management systems
  • Data analysis and reporting
  • B.Tech/Diploma (ITI/Polytechnic)

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