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We are seeking a dedicated and customer-focused Mini Bar Attendant to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Mini Bar Attendant, you will play a crucial role in enhancing our guests' experience by ensuring that in-room mini bars are well-stocked, meticulously maintained, and accurately billed.
Job Responsibility:
Restock and replenish mini bars in guest rooms with beverages, snacks, and other items
Conduct regular inventory checks and maintain accurate records of mini bar consumption
Ensure mini bar fridges are clean, organised, and in proper working condition
Process guest charges accurately and efficiently
Respond promptly to guest requests for additional mini bar items
Collaborate with housekeeping staff to coordinate mini bar servicing during room turnovers
Adhere to hygiene standards and food safety regulations
Report any maintenance issues or discrepancies to the appropriate department
Assist in tracking mini bar consumption trends to optimise inventory management
Maintain a professional and friendly demeanour when interacting with guests
Requirements:
High school diploma or equivalent
experience in hospitality is preferred
Strong attention to detail and excellent organisational skills
Basic maths and computer skills for inventory management and billing
Physical ability to lift and carry supplies and walk for extended periods
Exceptional communication and customer service skills
Knowledge of mini bar operations and refrigeration equipment
Ability to work independently and as part of a team
Familiarity with food and beverage inventory management practices
Understanding of local health and safety regulations
Basic knowledge of guest privacy and security protocols
Flexibility to work various shifts, including weekends and holidays
Proficiency in English
knowledge of Vietnamese or other languages is an advantage
Nice to have:
knowledge of Vietnamese or other languages is an advantage
What we offer:
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand
The ability to challenge the norm and work in an environment that is both creative and rewarding
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity
A competitive package and plenty of development opportunities
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