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Flannels Logo Flannels · Sales

Military Tailoring and Customer Service Specialist

United Kingdom, London · Job Posted February 20, 2026
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Job Description

A Sales and Uniform Ambassador combines retail sales, customer service, and technical garment fitting expertise to promote the brand. Support and uphold the prestigious values the Royal Warrants symbolise, to be a key ambassador offering impeccable service to our Military customers, while representing the House of Gieves and Hawkes. To support the Head of Military with growth and development of the Made to Measure program, develop and support sales drive while delivering exceptional customer service within the Military department.

Job Responsibility

  • Providing customer uniform fitting service through Military MTM
  • Provide customer service and support for Military uniform alterations
  • Travel to Military bases and stations for trade fairs and customer fittings
  • Support department manager with VIP accounts as necessary
  • Support manager as point of contact and customer services with Bespoke customers
  • Support scheduling diary for MTM fittings and appointments
  • Manage and support telephone and email orders/enquires
  • Manage and support Military walk in service, fitting and sales
  • Support and administrate stock buy requirements
  • Develop and maintain contact library – suppliers, partners, services
  • Develop, maintain and support regulation library – print and digital

Requirements

  • Tailoring Expertise: Proficiency in measuring, marking and altering garments -Preferred
  • Attention to detail: A keen eye for detail to ensure uniforms adhere to strict military regulations and standards - Essential
  • Customer Service: Ability to interact with Military personnel at all levels to discuss various fittings and requirements - Essential
  • Exceptional verbal and written communication skills - Essential
  • Good time management and organisation skills - Essential
  • Competent with Word, Outlook and Excel - Essential
  • A knowledge or interest in military uniforms – Preferred
  • Driving license – Preferred

What we offer

  • Competitive basic salary
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands
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