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A Sales and Uniform Ambassador combines retail sales, customer service, and technical garment fitting expertise to promote the brand. Support and uphold the prestigious values the Royal Warrants symbolise, to be a key ambassador offering impeccable service to our Military customers, while representing the House of Gieves and Hawkes. To support the Head of Military with growth and development of the Made to Measure program, develop and support sales drive while delivering exceptional customer service within the Military department.
Job Responsibility:
Providing customer uniform fitting service through Military MTM
Provide customer service and support for Military uniform alterations
Travel to Military bases and stations for trade fairs and customer fittings
Support department manager with VIP accounts as necessary
Support manager as point of contact and customer services with Bespoke customers
Support scheduling diary for MTM fittings and appointments
Manage and support telephone and email orders/enquires
Manage and support Military walk in service, fitting and sales
Support and administrate stock buy requirements
Develop and maintain contact library – suppliers, partners, services
Develop, maintain and support regulation library – print and digital
Requirements:
Tailoring Expertise: Proficiency in measuring, marking and altering garments -Preferred
Attention to detail: A keen eye for detail to ensure uniforms adhere to strict military regulations and standards - Essential
Customer Service: Ability to interact with Military personnel at all levels to discuss various fittings and requirements - Essential
Exceptional verbal and written communication skills - Essential
Good time management and organisation skills - Essential
Competent with Word, Outlook and Excel - Essential
A knowledge or interest in military uniforms – Preferred
Driving license – Preferred
What we offer:
Competitive basic salary
Commission led bonuses across a wide range of products
Monthly Group Rewards and Recognition
Long Service awards
Join the Fearless1000 Incentive Scheme
We offer a wide range of Development Courses with National Qualifications
28 Days Holiday
Instore Uniform Discount
Discounted Gym membership
Group Wide 20% Discount across all Frasers Group brands