Midwest Service & Project Coordinator Job at E80 Group (Chicago)

Job Description

The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Job Responsibility

Manage service tickets as assigned, ensuring timely response and resolution
Maintains a productive relationship with the customer
Address customer concerns and aim for first‑contact resolution when possible
Collect feedback to identify opportunities for product or service improvement
Keep Customer Service Leadership updated on activity status
Development of SME level understanding of assigned Region/KA Plants system
Understands the solutions E80 Group offers at a functional and technical level
Collaborate with Technical Departments in identifying suitable resources for each job
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements
Confirm availability of necessary information to plan and organize interventions effectively
Ability to create project scope and develop solutions in collaboration with technical teams
Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
Coordinate and request materials for intervention with E80 vendors, and working with purchasing team
Act as interface for all stakeholders, both internal (project team) and external (customer)
Create and maintain project plans: scope, timeline, resources, material needs, and cost
Responsible for the preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.
Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments
Manage project reporting as required

Requirements

Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
3 years’ Experience in automation, material handling, or related industrial environments required
Excellent English language proficiency
Ability to motivate, and coordinate technical resources and field staff in a matrixed environment
Strong organizational, leadership, and time‑management capabilities
Ability to manage multiple projects across multiple plants and customers at once
Strong communication skills with the ability to interpret and articulate technical concepts
Working knowledge of: ERP systems
BI tools
CRM system, preferably salesforce

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Career growth
E80 World Academy training and learning programs
Dynamic, collaborative team

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Midwest Service & Project Coordinator

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