Midweight User Researcher Job at NTT DATA (London)

New

Midweight Service Designer

As a Midweight Service Designer at Tangity, you will play a key role in designin...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience in Service Design or a related discipline
Strong portfolio demonstrating end-to-end service design capability across sectors or domains
Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
Confident in applying human-centred design principles and inclusive design practices
Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
Proficient in communicating design concepts visually and verbally to stakeholders
Familiar with agile environments and working in multidisciplinary product teams
Strong written and verbal English communication skills
Applicants must be clearable

Job Responsibility

Scope, plan, and collaborate in service design activities across all phases of design and delivery
Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
Translate insights into actionable service improvements, opportunity areas, and design recommendations
Communicate complex service concepts and journeys through compelling storytelling and artefacts
Embed accessibility and inclusive design principles throughout the service lifecycle
Contribute to the ongoing development of Tangity’s service design practice, methods, and tools

What we offer

Tailored benefits that support your physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options
Inclusive work environment
Inclusion Networks such as the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network

Midweight Public Sector Service Designer

The Service Designer will be part of a skilled multidisciplinary team leading on...

Location

United Kingdom , London

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience working with Public Sector and proven experience with GDS
Comfort leading sessions with senior clients
Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
Passion about helping to create an environment where people can do great work
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years

Job Responsibility

Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
Designing in a user-centred way, understanding user needs and advocating for people in the design process
Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
Working towards environmental sustainability of government and its services
Leading the design of services and supporting the wider organisational objectives and strategic priorities
Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
Using reflective and critical thinking
challenging assumptions and asking questions
to support government to do better and deliver better services

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
Employee wellbeing is vitally important to us as an organisation
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

What we offer

We provide an extensive range of benefits

New

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

What we offer

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days
AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits

Associate Strategy Director

Strategy Director Strategists at AKQA make our client’s business their business....

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience in a relevant strategy role within a creative agency or consultancy environment
Generalist strategist with significant experience in products, platforms, and data, complemented by strong experience or a keen interest in brand, marketing, and communications strategy
Insatiable curiosity and can observe and identify patterns, trends, and insights, turning research and data into effectiveness and performance
Lateral and creative thinker with the ability to make complex topics simple, and a passion for creativity, innovation, and compelling experiences
A robust understanding of user journeys, product ecosystems, and how to drive innovative solutions throughout the product lifecycle
Strong understanding of how business, brands, and consumers interact, and how technology is impacting their lives
Familiarity with the design, application, and analysis of a wide range of quantitative and qualitative research
Passionate about collaboration, open-minded, and experienced in working with people from diverse cultures
Understand the big picture and have a sharp attention to detail, while always striving for best-in-class work

Job Responsibility

Understand the client’s audiences, objectives, and priorities, and lead the definition of solutions to meet these needs
Execute research to distil and design insight that drives forward creative solutions to client brief objectives
Provide strategic direction for product design, digital platform development, and user experience, as well as brand, marketing, and communications initiatives, identifying key value propositions, user needs, and business value
Develop strategies that define the vision and roadmap for digital products and platforms, ensuring market differentiation and clear user value
Develop comprehensive strategies that detail tactics across the entire customer experience, encompassing brand communications, product lifecycle, and user journeys, translating strategic recommendations into actionable campaigns, product features, services, and experiences
Craft compelling narratives in presentations and to sell your work to clients, ensuring alignment of client objectives to strategic imperatives
Co-create closely with creative, experience, and technology teams to develop effective and performant solutions
Identify key opportunities to drive client value, satisfaction, and growth
Plan and lead client workshops and research sessions
Write briefs that provide clarity for creativity and collaborate to refine, align, and shape them into effective solutions

What we offer

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits

Midweight User Researcher

NTT DATA

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 29, 2026

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