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Midweight User Researcher

United Kingdom, London · Job Posted January 29, 2026
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Job Description

The Midweight User Researcher at Tangity will lead user research activities to shape human-centered experiences across various sectors. With over 5 years of experience, the candidate will apply qualitative and quantitative methods to uncover user needs and communicate insights that drive design decisions. Collaboration with cross-functional teams is essential to ensure solutions are inclusive and accessible.

Job Responsibility

  • Work on end-to-end user research projects, from scoping and planning through to delivery, ensuring insights directly inform UX and service design strategies
  • Apply a wide range of qualitative and quantitative methods (e.g. depth interviews, contextual inquiries, diary studies, usability testing, surveys) to uncover user needs, motivations, and behaviours across digital and service touchpoints
  • Contribute to UX and Service Design streams to co-create personas, journey maps, blueprints, and behavioural frameworks that translate insights into tangible design opportunities
  • Synthesise complex findings into clear, actionable insights and communicate strategic recommendations that shape both user experience and service delivery
  • Facilitate workshops, research playbacks, and alignment sessions to build shared understanding and influence cross-functional decision-making
  • Test early concepts, prototypes, and service interactions to validate assumptions, reduce risk, and iterate based on evidence
  • Champion inclusive design and accessibility, embedding these principles into both research planning and experience design

Requirements

  • 5+ years of relevant experience in user research, and UX or service design
  • Strong portfolio showcasing research impact, storytelling, and end-to-end project involvement
  • Proven expertise in user-centred design principles, qualitative and quantitative research methods, and translating insights into design opportunities
  • Skilled in planning, conducting, and analysing research independently, from discovery to validation
  • Able to communicate findings clearly and persuasively, influencing decisions at all organisational levels
  • Confident in facilitating workshops and engaging with senior stakeholders
  • Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
  • Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)
  • Strong written and verbal English communication skills

Nice to have

  • Degree in User Research, Psychology, HCI, Service Design, or a related discipline
  • Experience working in complex, regulated sectors such as banking or insurance
  • Interest in systems thinking or organisational design, applying service design to drive broader transformation

What we offer

  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

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