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Midweight Service Designer

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Midweight Service Designer at Tangity, you will play a key role in designing human-centered public services. You will lead service design activities, conduct user research, and map end-to-end journeys. A strong portfolio and experience with GDS standards are essential. This role requires 3-5 years of relevant experience in service design or a related discipline.

Job Responsibility:

  • Scope, plan, and collaborate in service design activities across all phases of design and delivery
  • Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
  • Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
  • Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
  • Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
  • Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
  • Translate insights into actionable service improvements, opportunity areas, and design recommendations
  • Communicate complex service concepts and journeys through compelling storytelling and artefacts
  • Embed accessibility and inclusive design principles throughout the service lifecycle
  • Contribute to the ongoing development of Tangity’s service design practice, methods, and tools

Requirements:

  • 3-5 years of relevant experience in Service Design or a related discipline
  • Strong portfolio demonstrating end-to-end service design capability across sectors or domains
  • Knowledge of accessibility standards (e.g., WCAG) and proven experience with GDS (Government Digital Service) standards
  • Confident in applying human-centred design principles and inclusive design practices
  • Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
  • Proficient in communicating design concepts visually and verbally to stakeholders
  • Familiar with agile environments and working in multidisciplinary product teams
  • Strong written and verbal English communication skills
  • Applicants must be clearable

Nice to have:

  • Degree in Service Design, UX, HCI, or a related discipline
  • Experience working in complex, regulated sectors such as banking or insurance
  • Interest in systems thinking or organisational design, applying service design to drive broader transformation
What we offer:
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Inclusive work environment
  • Inclusion Networks such as the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network

Additional Information:

Job Posted:
January 24, 2026

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