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frog Logo frog · Public Sector

Midweight Public Sector Service Designer

United Kingdom, London · Job Posted December 08, 2025
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Job Description

The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we’re building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service.

Job Responsibility

  • Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
  • Designing in a user-centred way, understanding user needs and advocating for people in the design process
  • Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
  • Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
  • Working towards environmental sustainability of government and its services
  • Leading the design of services and supporting the wider organisational objectives and strategic priorities
  • Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
  • Using reflective and critical thinking
  • challenging assumptions and asking questions
  • to support government to do better and deliver better services
  • Using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders
  • Analysing failure within services and identify root causes for that failure
  • find opportunities for reducing complexity and reducing cost
  • Designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods
  • Visualising and mapping services, sketch and prototype ideas
  • Guiding, supporting and mentoring other designers and colleagues
  • Educating colleagues in user-centred design and service design when necessary
  • Contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others

Requirements

  • Previous experience working with Public Sector and proven experience with GDS
  • Comfort leading sessions with senior clients
  • Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
  • Passion about helping to create an environment where people can do great work
  • To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance
  • To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years

What we offer

  • We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
  • All UK employees are eligible to request flexible working arrangements
  • Employee wellbeing is vitally important to us as an organisation
  • We have trained ‘Mental Health Champions’ across each of our business areas
  • We have also invested in wellbeing apps such as Thrive and Peppy
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