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Middleware Support Specialist

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Robert Half

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Location:
United States , Farmington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are on the lookout for a proficient Middleware Support Specialist. This is a remote role and offers a long-term contract employment opportunity. The selected candidate will be involved in a variety of tasks ranging from system maintenance to application upgrades. They will also be expected to handle customer interactions and provide high-quality support services.

Job Responsibility:

  • Ensuring the accuracy and efficiency of processing customer credit applications
  • Managing the end-to-end monitoring of interfaces across all platforms, including EDI and B2B collaborations
  • Liaising between our EDI/B2B customers and the underlying services supporting the integration layers
  • Providing advanced problem-solving techniques and technical support, which may include on-call critical support
  • Overseeing the system and operational maintenance of our Integration system landscapes
  • Utilizing basic SQL querying and monitoring tools for EDI-B2B document flow
  • Participating in Dev to Support reviews with peers and supporting application upgrades
  • Collecting system metrics and ensuring the proper maintenance of knowledge base documentation
  • Supporting the change control process and engaging vendor support on technical and functional issues
  • Escalating issues appropriately and promptly
  • Available to provide on-call system support

Requirements:

  • Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels
  • Strong customer service approach and ability to collaborate and work well with others
  • Ability to engage vendor support on technical and functional issues
  • Ability to escalate issues properly and in a timely fashion
  • Working knowledge of ServiceNow Incident and Change management, or equivalent
  • Working knowledge of the Cleo VLTrader MFT application, or equivalent
  • Working knowledge of the Informatica ETL application, or equivalent
  • Working knowledge of the Oracle SOA Suite application, or equivalent
  • Strong knowledge of SQL development, preferably Oracle SQL
  • Strong understanding of transport protocols including SSHFTP, SFTP, HTTP/S
  • Basic understanding of XML
  • Basic knowledge of web service and API integrations
  • Strong understanding of encryption and associated security aspects of file exchange
  • Strong understanding of UNIX scripting language
  • Solid understanding of EDI collaboration and related supply chain and financial transaction sets
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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