Middleware - Axway MFT Tools Administrator Job at NTT DATA (Hyderabad)

Job Description

As a Middleware - Axway MFT Tools Administrator at NTT DATA, you will play a vital role in ensuring the optimal performance of our clients' application technologies. Your responsibilities will include monitoring incidents, managing service requests, and supporting change management processes. A bachelor's degree in information technology or equivalent experience is required. The role demands hands-on experience with ErP and Middleware, along with proficiency in ServiceNow. You will collaborate with teams to enhance client experiences and contribute to continuous improvement efforts. This position offers a hybrid working environment and opportunities for professional growth.

Job Responsibility

Proactively monitor, investigate, and resolve application-based incidents, service requests, and alerts
Handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching SLAs
Update tickets with resolution tasks and log incidents
Communicate with other teams and clients to extend support
Execute changes carefully as part of change management process and ensure all changes are documented and approved
Work with automation teams to optimize efforts
Coach Service desk and L1 teams
Lead initial client escalations for operational issues
Identify problems before they impact client services
Produce trend analysis reports for continuous improvement
Support project work, execute approved maintenance activities, assist in implementing and delivering disaster recovery functions

Requirements

Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software
Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow
Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively
Ability to plan activities and adapt quickly to changing circumstances
Effective communication skills and the ability to work across different cultures and social groups
Active listening skills to understand clients' needs and craft a positive client experience
Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary
A bachelor's degree in information technology/computing or equivalent work experience

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Middleware - Axway MFT Tools Administrator

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