CrawlJobs Logo
I
Intellias · IT - Administration

Middle Technical Support Engineer

Colombia; Poland; Portugal; Ukraine · Job Posted June 14, 2026
Apply Position
Job Link Share

Job Description

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow! What project we have for you: Join our team and immerse yourself in the dynamic world of innovative global companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for—and in collaboration with—Intellias's esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.

Job Responsibility

  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slck, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Identify opportunities for automation and implement improvements to optimize support processes
  • Act as Incident Manager during Major Incidents when required
  • Monitor incident trends, gather and report support metrics, and track resolution progress
  • Collaborate with external vendors where required to support issue resolution
  • Continuously identify and propose improvements to support processes and operational efficiency
  • Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions

Requirements

  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
  • Familiarity with ticketing systems (Jira Service Management preferred)
  • Familiarity with GitHub/GitLab, Jira/Confluence (access and configuration)
  • Basic knowledge of Networking (DNS, connectivity)
  • Hands-on administration of SaaS platforms (Google Workspace, Slack, Zoom, Notion, etc.)
  • Exposure to enterprise SaaS tools (Databricks, Artifactory, Contentful, etc.)
  • Strong troubleshooting skills across SaaS, access, and endpoint environments
  • Ability to work independently and manage multiple tasks
  • Ability to automate operational tasks and troubleshooting steps
  • Good analytical and problem-solving skills
  • Good time management and prioritisation skills
  • Strong communication and customer service skills
  • Eagerness to help and provide service to users
  • Stress-resilient, capable of handling customer queries calmly
  • An enthusiastic attitude towards learning new technologies and methodologies
  • Able to adapt to dynamic environments, keep up with the Client's requirements

Nice to have

  • Automation/scripting, security & compliance exposure
  • Experience with access governance tools (Opal, Lumos, or similar)
  • Familiarity with developer tooling admin (GitHub/GitLab org management, Artifactory, CI/CD basics)
  • Knowledge of SCIM provisioning, SAML/OAuth debugging
  • Experience in a SaaS-heavy tech company environment (30+ tools in stack)
  • AWS IAM familiarity (console access, role-based permissions)
  • Practical experience with ITIL processes, ability to explain lifecycle of each issue type
  • Knowledge of dynamic alerting and anomaly detection in monitoring tools
  • Experience in 24/7 support environments / shift work
Intellias - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Middle Technical Support Engineer

8 matching positions

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...
Location
Location
Colombia; Poland; Portugal; Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution
  • Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slack, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right

Technical Support Expert 2

This position is needed for you to join the Support team and provide excellent t...
Location
Location
Colombia
Salary
Salary:
Not provided
stytch.com Logo
Stytch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4 years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
  • A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
  • Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
  • Strong, creative problem solving skills
  • Quick learner, willing to take initiative, and has great follow through
  • A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
  • A high-energy, optimistic outlook and positive attitude
  • An empathetic approach to troubleshooting and customer service
  • A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
  • Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Job Responsibility
Job Responsibility
  • Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat
  • Assess the nature of product or service issues and resolve a variety of complex support problems
  • Log customer interactions and tag/categorize issues accordingly
  • Resolve a monthly volume of tickets consistent
  • Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary
  • Identify ways to improve existing processes and procedures
  • Mentor newer members of the Customer Support team with customer issues
  • Contribute content to knowledge base to support team and customer enablement
  • Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed
  • Incident report and On Call
What we offer
What we offer
  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • a retirement savings program
Read More
Arrow Right

Enterprise Solutions Engineer - Middle East

As a Solutions Engineer, you'll work as part of a driven team to unlock the full...
Location
Location
United Arab Emirates
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Are passionate about AI, technology and ElevenLabs products
  • Enjoy working directly with customers, iterating on solutions and providing tailored support
  • Have a talent for identifying patterns that can be standardized and scaled
  • Have strong empathy for customers, sales and product teams
  • Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
  • Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
  • Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
  • Excellent communication skills with the ability to adapt messaging to different audiences
Job Responsibility
Job Responsibility
  • Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
  • Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions
  • Craft compelling technical demonstrations that clearly communicate our product's value proposition
  • Create technical enablement resources that amplify our sales team's effectiveness and technical fluency
  • Build self-service tools and documentation that empower customers to implement solutions independently
  • Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: annual discretionary stipend
  • Social travel: annual discretionary stipend to meet up with colleagues
  • Annual company offsite
  • Co-working: monthly co-working stipend if not located near one of our main hubs
  • Fulltime
Read More
Arrow Right

HK Application Support Engineer (Project / Production Lead)

For this position, we are looking for an Application Support (Project Manager / ...
Location
Location
Hong Kong , All Cities
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills and excellent problem solving abilities
  • Good prioritization skills, with the ability to work in a fast-paced environment
  • Strong team player with the ability to work independently with minimal supervision.
  • Working knowledge in UNIX and Linux operating systems
  • Proficient in SQL and Shell scripting
  • Experience with managing platforms in Linux and Windows environment
  • Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
  • Experienced with monitoring and deployment tools
  • Prior experience in managing key business and technology stakeholders would be a plus
Job Responsibility
Job Responsibility
  • Project management and coordination
  • Act as a Project Manager for assigned the projects within GM, ensuring timely delivery and stakeholder alignment
  • Drive the projects and coordinate across business lines and stakeholders from IT, business, compliance etc.
  • Create and maintain run-book documentation and procedures for identified scenarios, ensuring clear guidance for all operational activities.
  • Front-Office Trading Support
  • Serve as the primary contact for electronic execution teams (front-office and middle-office).
  • Provide day-to-day assistance and respond to business queries on order behavior and technical issues.
  • System Health, Monitoring & Readiness
  • Perform daily start-of-day (SOD) health checks, weekend and holiday readiness checks.
  • Use the main monitoring tool, continually improve its effectiveness, and conduct feasibility/impact studies for new solutions.
What we offer
What we offer
  • Hybrid working mode and Work-from-Abroad benefits
  • 18 days of Annual leave
  • Comprehensive coverage including General Practitioner, hospitalization
  • Annual bonus based on individual performance
  • Training programs, certification opportunities, and training incentives to support career growth
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Field Support Engineer

Field Support Engineer role at Hewlett Packard Enterprise focusing on applying t...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 5-8 years working experience in related fields desired
  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organization, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Job Responsibility
Job Responsibility
  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area
  • Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policy
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Manager – Technical support

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
bluerose-tech.com Logo
BlueRose
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge in Engine key-out & Handbrake Warning Systems
  • Knowledge in Driver Fatigue Systems, Hazard Warning Systems & Cruise Control Systems
  • Experience in Plant Vehicle installations
  • Experience in Canbus system
  • Ability to communicate in English
Job Responsibility
Job Responsibility
  • Specialist project ADAS installations within UK, Europe & Middle East
  • Training customers / distributors on installation
  • Composing site visit reports for all customer training
  • Providing on-going technical support for customers / distributors with any technical issues relating to their installation or equipment
  • Auditing sub-contractors work
Read More
Arrow Right