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We are looking for a Middle strong/Senior Technical Writer to join our team. N-iX was entrusted with testing connected watch apps (iOS & Android) and devices for a Swiss luxury watch brand. You will be responsible for bringing the user documentation for several watch models up to date and supporting ongoing releases. After that, your main goal will be to design and create the comprehensive yet clear and succinct user documentation for the upcoming next-generation watch.
Job Responsibility:
Review, audit, and refactor existing User Manuals for current connected watches and mobile applications (iOS & Android) to ensure they are accurate and up-to-date
Design, structure, and author the complete User Manual and supporting documentation for the upcoming next-generation watch release
Work closely with Product Managers, Developers, and the QA team to understand new features, hardware specifications, and app functionalities
Collaborate with the project’s system team for smooth industrialisation of the publication process
Continuously ensure adequacy with Web Content Accessibility Guidelines (WCAG) using tools such as Lighthouse and Wave
Ensure all documentation aligns with the luxury brand’s tone of voice, style guides, and high standards for user experience
Translate complex technical specifications (connectivity, pairing, firmware updates) into clear, concise, and easy-to-understand instructions for end-users
Manage the documentation timeline to ensure all guides are ready and reviewed prior to product launches and app updates
Prepare release documentation (release notes, FAQs) to ensure all product updates, enhancements, and bug fixes are accurately documented and communicated both to internal stakeholders and end users
Requirements:
Spoken and written advanced English
At least 3 years of experience in writing high-quality hardware and software procedural documentation for non-technical audiences
Strong knowledge of the topic-based authoring approach and minimalism
1 year of experience designing and publishing web documentation using Markdown and Docusaurus
Hands-on experience with Git-based source control tools
Ability to tailor the documentation development lifecycle to existing release processes
Ability to work independently and with others
Strong self-organization and time-management skills
What we offer:
Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
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