Mid-to-Senior Level Project Manager - Healthcare & Life Sciences

• Manage 4–6 active projects with healthcare and life sciences clients, with the goal of increasing account footprint through monthly recurring revenue and delivery
• Own end-to-end delivery for multiple client accounts, balancing scope, resourcing, delivery quality, and regulatory considerations
• Align clients, creative teams, and engineering around clear scope, timelines, resourcing decisions, and delivery constraints common in regulated environments
• Partner closely with engineering to plan work, estimate effort, and ensure teams are appropriately staffed and aligned, accounting for compliance, privacy, and approval cycles
• Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure the project team adheres to project requirements and regulatory expectations
• Assist in the definition of project scope and objectives, involving all stakeholders, including clinical, regulatory, or compliance partners and ensuring technical feasibility
• Develop and maintain a project plan outlining tasks, milestones, status, costs, and resource allocation, factoring in review, approval, and dependency timelines
• Monitor scope creep and convert into billable change requests when possible, particularly as requirements evolve due to compliance or regulatory needs
• Accurately book and forecast required staff across creative and engineering
• monitor utilization, burn, and delivery health in highly regulated client environments
• Track and roll up key information that allows leadership to understand the health of each project, including: Profit & Loss, Schedule, NPS Survey Scores, Customer Issues or Escalations, Delivery team utilization percentage, Project and compliance-related risk
• Anticipate delivery risks and resolve issues, such as approval delays, regulatory constraints, or third-party dependencies, before they impact milestones, budgets, or client trust
• Lead internal and external meetings to drive alignment, accountability, and forward progress across technical, creative, and healthcare stakeholders
• Support long-term account health by delivering consistently and identifying opportunities to expand ongoing or recurring work in trust-driven client environments
• Conduct project reviews and lessons learned to improve future delivery, particularly in regulated or compliance-heavy engagements
• Understand business requirements to provide guidance to the team to capture and document the requirements that are clear, auditable, and delivery-ready
• Manage and track budgets across the portfolio to allocate funds appropriately while balancing delivery quality, compliance needs, and commercial outcomes
• Provide revenue forecasts for your assigned projects and accounts
• Facilitate quarterly or semi-annual business reviews with clients, focused on delivery performance, risk management, and future opportunities

• 8+ years of project management experience in client-facing environments, including work in Healthcare, Life Sciences, or similarly regulated industries
• Proven ability to own end-to-end delivery across cross-functional teams
• Working knowledge of planning, estimation, and resourcing for technical or digital work in regulated settings
• Experience managing scope, timelines, and budgets with accountability for outcomes, including navigating compliance- or approval-driven constraints
• Excellent organizational skills including the ability to manage multiple projects at once
• Excellent written and verbal communication skills
• Able to demonstrate confidence when working with both technical and non-technical stakeholders
• Passion for superb customer experience
• Bachelor’s degree in a related field, or equivalent professional experience
• Solid analytical and problem solving skills and strong attention to details, particularly in delivery, risk, and compliance sensitive work
• Experience delivering web, application, or platform-based projects including those involving regulated data or sensitive information
• Background in an agency or consulting environment
• Familiarity with agile or sprint-based delivery with the ability to adapt delivery approaches to regulated or approval-heavy workflows
• Experience managing multiple concurrent projects or accounts
• PMP certified

Certified ScrumMaster