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This role plays a critical part in ensuring our work is delivered predictably and at a high level of quality. You’ll act as the central owner of delivery, aligning clients, creative teams, and engineering around clear scope, timelines, and resourcing while keeping work connected to business goals. You’ll own day-to-day delivery decisions, ensuring projects stay on track financially and operationally, engineering time is planned effectively, and risks are identified early. Your ability to translate between technical and non-technical stakeholders will directly impact client trust and delivery success.
Job Responsibility:
Manage 4–6 active projects with Energy & Utilities clients, with the goal of increasing account footprint through monthly recurring revenue and delivery
Own end-to-end delivery for multiple client accounts, balancing scope, resourcing, delivery quality, and industry-specific regulatory and operational considerations
Align clients, creative teams, engineering around clear scope, timelines, resourcing decisions, and delivery constraints common in Energy & Utilities environments
Partner closely with engineering to plan work, estimate effort, and ensure teams are appropriately staffed and aligned, accounting for system dependencies, reliability requirements, and regulatory timelines
Plan, organize, monitor, and control projects using appropriate tools and techniques to ensure the project team adheres to project requirements, regulatory standards, and operational expectations
Assist in the definition of project scope and objectives, involving all stakeholders, including operational, compliance, or regulatory partners and ensuring technical and operational feasibility
Develop and maintain a project plan, which outlines a project's tasks, milestone dates, status, costs, and allocation of resources to stakeholders and other interested parties
Monitor scope creep and convert changes into billable change requests when possible, particularly as requirements evolve due to regulatory, operational, or safety considerations
Accurately book and forecast required staff across creative and engineering teams
monitor utilization, burn, and delivery health in complex, reliability-critical client environments
Track and roll up key information that allows leadership to understand the health of each project, including: Profit & Loss, Schedule, NPS Survey Scores, Customer Issues or Escalations, Delivery team utilization percentage, Project Risk
Anticipate delivery risks and resolve issues such as regulatory delays, system dependencies, vendor coordination, or operational constraints before they impact milestones, budgets, or client trust
Lead internal and external meetings to drive alignment, accountability, and forward progress
Support long-term account health by delivering consistently and identifying opportunities to expand ongoing or recurring work in long-term, trust-based Energy & Utilities client relationships
Conduct project reviews and lessons learned to improve future delivery, particularly in regulated, infrastructure driven, or operationally complex engagements
Understand business requirements to provide guidance to the team to capture and document the requirements
Understand how to manage and track budgets across the portfolio so you can allocate funds appropriately to achieve project objectives
Provide revenue forecast for your assigned projects/accounts
Facilitate Business Reviews with clients on a quarterly or semi-annual basis
Requirements:
8+ years of project management experience in client-facing environments, including work in Energy, Utilities, Infrastructure, Industrial, Government, or similarly regulated industries
Proven ability to own end-to-end delivery across cross-functional teams
Working knowledge of planning, estimation, and resourcing for technical, digital, data, or platform based work delivered in regulated or operationally critical environments
Experience managing scope, timelines, and budgets with accountability for outcomes, including navigating regulatory requirements, approval cycles, operational dependencies, or safety-related constraints
Excellent organizational skills including the ability to manage multiple projects at once
Excellent written and verbal communication skills
Able to demonstrate confidence when working with both technical and non-technical stakeholders
Passion for superb customer experience
Bachelor’s degree in a related field, or equivalent professional experience
Strong analytical and problem-solving skills with high attention to detail, particularly in delivery, risk, and compliance-sensitive work
Experience delivering web, application, data, or platform-based projects, including systems that support operational workflows, infrastructure visibility, or mission-critical services
Background in an agency or consulting environment
Familiarity with agile or sprint-based delivery with the ability to adapt delivery approaches to regulatory, infrastructure, or operational constraints
Experience managing multiple concurrent projects or accounts
Experience managing client-facing projects with a focus on creative or web development projects
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