CrawlJobs Logo

Mid-Market Relationship Manager

intercom.com Logo

Intercom

Location Icon

Location:
United States , San Francisco

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

226000.00 - 347440.00 USD / Year

Job Description:

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity. We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

Job Responsibility:

  • Own and grow a portfolio of Intercom’s mid market customers
  • driving measurable revenue expansion, retention, and long-term loyalty
  • Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact
  • Design and execute territory strategies that go beyond maintenance
  • targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
  • Partner cross-functionally with Marketing, Product, and Customer Success
  • translating real customer needs into product innovation and GTM alignment
  • Analyze and communicate performance metrics that show the story behind growth
  • retention, adoption, and platform expansion
  • Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition

Requirements:

  • 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
  • 3+ years selling SaaS solutions, ideally in complex, high-velocity environments
  • Proven success navigating procurement processes and influencing enterprise-level decision-makers
  • Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value
  • A track record of consistent overachievement
  • exceeding quota, driving revenue growth and complex renewals

Nice to have:

  • Sharp communication skills
  • written and verbal, tailored to senior stakeholders and technical teams alike
  • Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization
  • High intellectual curiosity and a growth mindset
  • A trusted advisor mentality
  • skilled at building long-term partnerships across multiple levels in complex organizations
  • Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Mid-Market Relationship Manager

New

Mid-Market Account Manager

We’re looking for a strategic and driven Italian speaking Mid-Market Account Man...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in enterprise sales or customer success, managing complex client relationships
  • Proven track record of exceeding sales targets
  • Skilled in prospecting, responding to inbound requests, and delivering demos
  • Experience in HR consulting, leadership development, or L&D is highly desirable
  • Strong networking and communication skills, with the ability to engage senior stakeholders
  • Creative in identifying target personas and crafting personalized outreach
  • Comfortable being “in the market” with clients and driving engagement
  • Tech-savvy with CRM experience (Salesforce preferred)
  • Italian language skills required
Job Responsibility
Job Responsibility
  • Manage a global portfolio of mid-market accounts, leading all sales efforts from initial qualification through to contracting
  • Identify key personas within target accounts and craft tailored messaging that resonates
  • Connect EZRA’s solutions to client goals, clearly articulating value and differentiating us from competitors
  • Set account strategies, map contacts, and develop a deep understanding of client objectives
  • Achieve and exceed sales OKRs and quotas while driving growth opportunities
  • Oversee renewals and partner on expansion sales by delivering an outstanding customer experience
  • Maintain accurate pipeline management and forecasting in Salesforce
  • Project manage onboarding from contract close to launch, collaborating with internal teams and advising on best practices for adoption
  • Serve as the primary point of contact for client partners, including regular touchpoints and quarterly/annual reviews
What we offer
What we offer
  • Your Own World-class coach to help you grow personally and professionally
  • Coaching for Friends and family
  • Charity Days to support the causes close to your heart
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour just for you
  • Regional benefits flex to fit your location and lifestyle
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too
  • Fulltime
Read More
Arrow Right
New

Account executive - new business, mid-market

As demand for workforce management solutions surges, we are looking for a result...
Location
Location
Germany , Düsseldorf; Frankfurt; Hamburg; Stuttgart
Salary
Salary:
Not provided
atoss.com Logo
ATOSS Software SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in B2B sales, SDR/BDR, a sales-related role, or consulting
  • Experience in Software or SaaS sales a plus
  • A positive mindset, enthusiasm, eagerness to learn, and strong team skills
  • First Experience explaining complex processes and/or solution selling
  • Business-fluent in German and English
Job Responsibility
Job Responsibility
  • Lead strategic prospecting and discovery to identify business challenges and align solutions
  • Acquire mid-sized clients (up to 1,000 employees) across various industries
  • Drive the full sales cycle, from lead qualification to negotiation and closing
  • Communicate the value proposition effectively, demonstrating clear ROI to decision-makers
  • Build and nurture relationships at all levels, from operational teams to C-suite
  • Navigate complex negotiations, ensuring strategic alignment and long-term client success
  • Collaborate with internal teams (Legal, Pre-Sales, etc.) to ensure smooth execution
What we offer
What we offer
  • Competitive Rewards: Including profit-sharing and employee stock program
  • Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
  • Flexible Work Culture: Hybrid work model, 30 days of vacation, and a strong commitment to diversity & inclusion
  • Engaging Team Environment: Seasonal company events and team retreats
  • Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
  • Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row
  • Fulltime
Read More
Arrow Right
New

Account Executive - New and Existing Business, Mid-Market

As the demand for workforce management solutions accelerates, ATOSS is seeking r...
Location
Location
Germany , Hamburg; Düsseldorf; Frankfurt; Stuttgart; München
Salary
Salary:
Not provided
atoss.com Logo
ATOSS Software SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of experience in new business sales or key account management for Associate Account Executive
  • 2-4 years full sales cycle experience with Software/SaaS focus or consulting background for Account Executive
  • 4+ years of relevant SaaS Sales experience, selling complex SaaS Solutions for Senior Account Executive
  • Technical affinity, a quick grasp of concepts, and strong analytical skills
  • Excellent communication and presentation abilities
  • A willingness to learn, enthusiasm, and strong team spirit
  • Fluency in German and strong proficiency in English
Job Responsibility
Job Responsibility
  • Existing Business: Take ownership of our customers who use our mid-market software solution
  • Proactively engage with your customers and build a strong network
  • Analyze customer needs and identify potential areas for improvement
  • Consultative Selling: Use your expertise in business processes and workforce management to convince champions and decision-makers of the benefits and ROI of our SaaS solution
  • Conduct high-quality software presentations and analyses. Showcase tailored solutions, not just features
  • Drive cross- and upselling with revenue responsibility, including module or location expansions and cloud transformation projects
  • Collaborate closely with consulting, product management, and other internal teams
  • New Business: Lead strategic prospecting and discovery to identify business challenges and align solutions
  • Acquire mid-sized clients (up to 1,000 employees) across various industries, offering variety and flexibility
  • Drive the full sales cycle, from lead qualification to negotiation and closing
What we offer
What we offer
  • Competitive Rewards: Including profit-sharing and employee stock program
  • Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
  • Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
  • Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
  • Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellpass membership
  • Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row
  • Fulltime
Read More
Arrow Right
New

Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale...
Location
Location
United States
Salary
Salary:
76800.00 - 101760.00 USD / Year
articulate.com Logo
Articulate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience working in a customer-facing account management, sales or customer success role
  • A strong understanding of customer success
  • Experience managing a book of 100+ customer accounts
  • Proven ability to manage complex renewals, including commercial conversations and negotiation
  • A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
  • Experience creating and upleveling strategic relationships with key stakeholders
  • Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
  • Ability to prioritize a large but strategic book
  • Excellent critical-thinking skills
  • High commercial acumen and strong discovery skills
Job Responsibility
Job Responsibility
  • Effectively manage a book of our mid-market customers (typically ~250-300)
  • Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
  • Proactively drive customer adoption and mitigate retention risk
  • Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
  • Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
  • Accurately forecast renewal revenue for current and future quarters
  • Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
  • Lead account planning efforts in collaboration with Sales to define joint customer success strategies
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
  • Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)
What we offer
What we offer
  • This position is bonus-eligible
  • Articulate also offers a robust suite of benefits
  • Fulltime
Read More
Arrow Right

Account Executive, Territory (Mid-Market East SLED)

Verkada is building a world class sales organization and is seeking motivated, r...
Location
Location
United States , San Mateo
Salary
Salary:
125000.00 - 190000.00 USD / Year
verkada.com Logo
Verkada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of sales experience in a quota-carrying capacity
  • Highly effective communication skills, with ability to build rapport, nurture relationships, and strong presentation skills
  • Thrive in a dynamic, competitive, and fast-paced startup environment
  • Tenacity, drive to learn, and self-motivated
  • Must be willing and able to work onsite five days per week.
Job Responsibility
Job Responsibility
  • Source and close new business to consistently meet or exceed quarterly sales quotas
  • Build an intimate understanding of Verkada products and their place in the industry
  • Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
  • Maintain accurate pipeline management with expert-level forecasting
  • Consistently exceed activity targets through proactive outreach via phone calls, emails, conducting online demos, and facilitating trials
  • Act as a trusted advisor and subject matter expert to customers and channel partners
  • Work closely with Channel Partners, Solutions Engineering & Technical Support to ensure smooth launches and fuel future product growth
  • Provide market/client feedback to Verkada’s Product/Engineering team
What we offer
What we offer
  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Fertility stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Fulltime
Read More
Arrow Right

Account Executive, Territory (Mid-Market)

Verkada is building a world class sales organization and is seeking motivated, r...
Location
Location
United States , New York City
Salary
Salary:
150000.00 - 190000.00 USD / Year
verkada.com Logo
Verkada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2+ years of sales experience in a quota-carrying capacity
  • Highly effective communication skills, with ability to build rapport, nurture relationships, and strong presentation skills
  • Thrive in a dynamic, competitive, and fast-paced startup environment
  • Bachelors degree preferred but not required
  • Experience in Salesforce is a plus
  • Tenacity, drive to learn, and self-motivated
Job Responsibility
Job Responsibility
  • Source and close new business to consistently meet or exceed quarterly sales quotas
  • Build an intimate understanding of Verkada products and their place in the industry
  • Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
  • Maintain accurate pipeline management with expert-level forecasting
  • Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
  • Act as a trusted advisor and subject matter expert to customers and channel partners
  • Work closely with Channel Partners & Technical Support to ensure smooth launches and fuel future product growth
  • Provide market/client feedback to Verkada’s product/engineering team
What we offer
What we offer
  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
  • Professional development stipend
  • Fertility Stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Fulltime
Read More
Arrow Right

Mid-Market Growth Manager

We seek a Growth Manager to join our team as we continue to serve as a key partn...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience in a sales, renewals, or customer success role
  • Experience in the technology space (vertical SaaS experience is a plus)
  • Deep, holistic knowledge of tech and business to evaluate and act on growth opportunities
  • Project management experience leading growth strategy for multiple initiatives simultaneously
  • Product management knowledge to strategically understand user interaction with the product
  • Proven ability to cultivate and maintain strong relationships with C-Suite executives
  • Experience in a customer-facing role maintaining successful relationships leading to exceptional satisfaction metrics
  • Skilled at working with cross-functional teams to execute new product initiatives and develop partnerships
  • Strong negotiation skills and ability to navigate complex, multi-stakeholder sales processes
  • Ability to develop and execute strategic account plans for sophisticated customers
Job Responsibility
Job Responsibility
  • Strategically identify and facilitate new opportunities between Mid-Market Accounts and Qualia within current install base
  • Work on highly visible projects requiring collaboration with multiple teams
  • Leverage Qualia's suite of digital real estate products and ecosystem to drive revenue growth and adoption
  • Prepare go-to-market strategies for Mid-Market Accounts
  • Develop and execute continuous, client-based communications to monitor success, adoption, and satisfaction
  • Align with internal and external product teams to implement Qualia's products
  • Drive revenue growth by managing entire renewal process and identifying upsell opportunities
  • Achieve monthly revenue targets for renewals and upsell/cross-sell
  • Proactively identify at-risk accounts and implement strategies to mitigate churn
  • Partner with Customer Success Managers, Deal Desk, Finance, Product, and other cross-functional teams
What we offer
What we offer
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Variety of internal virtual events
  • Fulltime
Read More
Arrow Right

Mid-Market Customer Success Manager

This role requires a seasoned Customer Success Manager to grow our relationships...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
  • Proven ability to own, delight, and grow top customer relationships
  • Skilled at driving value and retention through a consultative, relationship-driven approach
  • Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
  • Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
  • Comfortable getting into the details and solving problems independently
  • Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly
Job Responsibility
Job Responsibility
  • Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
  • Quarterback complex software implementations for top accounts
  • Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
  • Help design processes, structures, and tools to effectively scale account management
  • Provide day-to-day guidance and support to managed accounts
  • Expand customer value by working closely with customer sales teams
  • Collaborate with the Product team to improve the experience for Qualia users
What we offer
What we offer
  • Comprehensive health plans
  • A 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • A flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • A variety of internal virtual events to keep employees connected
Read More
Arrow Right
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.