Mid-Market Growth Manager

• Strategically identify and facilitate new opportunities between Mid-Market Accounts and Qualia within current install base
• Work on highly visible projects requiring collaboration with multiple teams
• Leverage Qualia's suite of digital real estate products and ecosystem to drive revenue growth and adoption
• Prepare go-to-market strategies for Mid-Market Accounts
• Develop and execute continuous, client-based communications to monitor success, adoption, and satisfaction
• Align with internal and external product teams to implement Qualia's products
• Drive revenue growth by managing entire renewal process and identifying upsell opportunities
• Achieve monthly revenue targets for renewals and upsell/cross-sell
• Proactively identify at-risk accounts and implement strategies to mitigate churn
• Partner with Customer Success Managers, Deal Desk, Finance, Product, and other cross-functional teams

• 4+ years experience in a sales, renewals, or customer success role
• Experience in the technology space (vertical SaaS experience is a plus)
• Deep, holistic knowledge of tech and business to evaluate and act on growth opportunities
• Project management experience leading growth strategy for multiple initiatives simultaneously
• Product management knowledge to strategically understand user interaction with the product
• Proven ability to cultivate and maintain strong relationships with C-Suite executives
• Experience in a customer-facing role maintaining successful relationships leading to exceptional satisfaction metrics
• Skilled at working with cross-functional teams to execute new product initiatives and develop partnerships
• Strong negotiation skills and ability to navigate complex, multi-stakeholder sales processes
• Ability to develop and execute strategic account plans for sophisticated customers
• Comfortable managing ambiguity and adapting approach based on customer needs
• Excellent communication skills with ability to tailor messaging for different audiences
• Based in Austin, TX, with ability to work in the office a minimum of 3 days per week

vertical SaaS experience

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy
• Robust online onboarding program
• Biweekly all hands meetings
• Variety of internal virtual events