Mid-Market Customer Success Manager Jobs

Mid-Market Customer Success Manager

Qualia

Location:
United States, Austin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role requires a seasoned Customer Success Manager to grow our relationships with our Mid-Market-level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We're looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.

Job Responsibility:

Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management
Provide day-to-day guidance and support to managed accounts
Expand customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for Qualia users

Requirements:

3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
Proven ability to own, delight, and grow top customer relationships
Skilled at driving value and retention through a consultative, relationship-driven approach
Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
Comfortable getting into the details and solving problems independently
Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly

What we offer:

Comprehensive health plans
A 401k program
Commuter benefits
Professional development
Parental leave
A flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
A variety of internal virtual events to keep employees connected

Additional Information:

Job Posted:
December 11, 2025

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