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Mid-Market Customer Success Manager

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EverCommerce

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Location:
United States

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

70000.00 - 80000.00 USD / Year
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Job Description:

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.

Job Responsibility:

  • Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
  • Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
  • Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
  • Drive adoption and optimization tied to measurable business and financial outcomes
  • Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
  • Proactively identify risk and implement mitigation plans
  • Lead Business Reviews focused on usage, workflow efficiency, and financial performance
  • Identify and manage renewal and expansion opportunities
  • Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Requirements:

  • 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
  • Direct experience supporting or delivering an EHR platform
  • Strong understanding of EHR, RCM, and healthcare payments workflows
  • Proven expertise in escalation management, including executive-level situations
  • Strong cross-functional partnership skills and ability to influence without authority
  • Technical aptitude and comfort getting deep into workflows and data
  • Excellent communication and stakeholder management skills

Nice to have:

  • Background in healthcare billing, claims, or practice operations
  • Experience supporting mid-market healthcare organizations
  • Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
  • Salesforce and Customer Success tooling experience
What we offer:
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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