CrawlJobs Logo

Mid-Market Customer Success Manager

articulate.com Logo

Articulate

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

76800.00 - 101760.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale to ensure they get continued value from their investment in Articulate 360. The MM CSM will build & expand relationships with customers in our medium-sized business segment. The MM CSM will be responsible for onboarding, driving product adoption and satisfaction, renewals, and partnering with sales counterparts to expand our footprint within these accounts.

Job Responsibility:

  • Effectively manage a book of our mid-market customers (typically ~250-300)
  • Ensure a seamless customer experience throughout the entire life cycle – from onboarding through engagement and renewal
  • Proactively drive customer adoption and mitigate retention risk
  • Confidently navigate procurement, commercial terms, and contract negotiations, leading to on-time renewals that maximize net revenue retention
  • Increase customer retention by conducting effective check-ins, kick-off calls, and business reviews
  • Accurately forecast renewal revenue for current and future quarters
  • Meet key performance indicators around customer touch points, churn, customer satisfaction, renewal, and account expansion
  • Lead account planning efforts in collaboration with Sales to define joint customer success strategies
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
  • Identify opportunities for revenue growth and product expansion in the form of Customer Success Qualified Leads (CSQLs)
  • Serve as a trusted advisor by connecting customer’s key business challenges to Articulate's solutions and delivering tailored, value-driven recommendations
  • Be the voice of the customer internally to share product feedback and resolve customer challenges
  • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and strategic relationship building
  • Own and deliver key customer success initiatives that drive product adoption and retention across your book
  • Participate in special projects and responsibilities aligned with strategic priorities

Requirements:

  • 5+ years experience working in a customer-facing account management, sales or customer success role
  • A strong understanding of customer success
  • Experience managing a book of 100+ customer accounts
  • Proven ability to manage complex renewals, including commercial conversations and negotiation
  • A customer-centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions
  • Experience creating and upleveling strategic relationships with key stakeholders
  • Demonstrated ownership of the entire customer lifecycle, including onboarding, expansion, and retention
  • Ability to prioritize a large but strategic book
  • Excellent critical-thinking skills
  • High commercial acumen and strong discovery skills
  • Resiliency, adaptability, and experience thriving in a fast-paced environment
  • Ability to work independently, with a high sense of self-accountability and as part of a collaborative team
  • Excellent verbal, written communication and presentation skills
  • 2+ years experience in SaaS
  • 2+ years experience using Salesforce
What we offer:
  • This position is bonus-eligible
  • Articulate also offers a robust suite of benefits

Additional Information:

Job Posted:
December 20, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Mid-Market Customer Success Manager

Mid-Market Growth Manager

We seek a Growth Manager to join our team as we continue to serve as a key partn...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience in a sales, renewals, or customer success role
  • Experience in the technology space (vertical SaaS experience is a plus)
  • Deep, holistic knowledge of tech and business to evaluate and act on growth opportunities
  • Project management experience leading growth strategy for multiple initiatives simultaneously
  • Product management knowledge to strategically understand user interaction with the product
  • Proven ability to cultivate and maintain strong relationships with C-Suite executives
  • Experience in a customer-facing role maintaining successful relationships leading to exceptional satisfaction metrics
  • Skilled at working with cross-functional teams to execute new product initiatives and develop partnerships
  • Strong negotiation skills and ability to navigate complex, multi-stakeholder sales processes
  • Ability to develop and execute strategic account plans for sophisticated customers
Job Responsibility
Job Responsibility
  • Strategically identify and facilitate new opportunities between Mid-Market Accounts and Qualia within current install base
  • Work on highly visible projects requiring collaboration with multiple teams
  • Leverage Qualia's suite of digital real estate products and ecosystem to drive revenue growth and adoption
  • Prepare go-to-market strategies for Mid-Market Accounts
  • Develop and execute continuous, client-based communications to monitor success, adoption, and satisfaction
  • Align with internal and external product teams to implement Qualia's products
  • Drive revenue growth by managing entire renewal process and identifying upsell opportunities
  • Achieve monthly revenue targets for renewals and upsell/cross-sell
  • Proactively identify at-risk accounts and implement strategies to mitigate churn
  • Partner with Customer Success Managers, Deal Desk, Finance, Product, and other cross-functional teams
What we offer
What we offer
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Variety of internal virtual events
  • Fulltime
Read More
Arrow Right

Mid-Market Customer Success Manager

This role requires a seasoned Customer Success Manager to grow our relationships...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry, ideally with hands-on exposure to Qualia
  • Proven ability to own, delight, and grow top customer relationships
  • Skilled at driving value and retention through a consultative, relationship-driven approach
  • Excellent listener who can understand customer needs and clearly communicate Qualia's value proposition
  • Ambitious, enthusiastic, and tenacious, with a track record of consistently exceeding goals
  • Comfortable getting into the details and solving problems independently
  • Thrives in a fast-paced, multi-tasking environment and can adjust priorities on the fly
Job Responsibility
Job Responsibility
  • Develop our Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
  • Quarterback complex software implementations for top accounts
  • Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
  • Help design processes, structures, and tools to effectively scale account management
  • Provide day-to-day guidance and support to managed accounts
  • Expand customer value by working closely with customer sales teams
  • Collaborate with the Product team to improve the experience for Qualia users
What we offer
What we offer
  • Comprehensive health plans
  • A 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • A flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • A variety of internal virtual events to keep employees connected
Read More
Arrow Right

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
outpost24.com Logo
Outpost24 Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
  • Proven success managing complex customer relationships and delivering measurable results
  • Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
  • Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
  • Analytical mindset, proactive approach, and ability to stay ahead of customer needs
  • Bachelor’s degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
  • Build and maintain strong relationships with senior stakeholders and operational champions
  • Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
  • Identify expansion and renewal opportunities and partner with Account Management to secure them
  • Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
  • Contribute to process improvements, playbooks, and engagement models that scale with growth
What we offer
What we offer
  • To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
  • A flat organizational structure and lots of autonomy
  • A culture that values ownership, collaboration, and authenticity
  • A tight-knit Customer Excellence department that thrives on teamwork
  • To grow your career, while making a real impact on how organizations stay secure and successful
  • Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
  • Fitness allowance to support physical health
  • Regular performance conversations with their managers, focused on development and career progression
  • Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment
Read More
Arrow Right

Regional Mid-Market Sales Leader

We're looking for a Regional Sales Manager to help grow our Mid-Market sales tea...
Location
Location
United States , New York; San Francisco; Denver
Salary
Salary:
300000.00 USD / Year
hightouch.com Logo
Hightouch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of software sales leadership experience
  • Expert knowledge and experience in building and motivating sales teams, growing pipeline, and hitting revenue targets
  • Process oriented and data driven approach to managing forecasts in tools like Salesforce while scaling repeatable sales processes like MEDDPICC and Command of the Message
  • Consistent achievement of sales goals with high seller participation
  • The curiosity to learn technical concepts and articulate them in a way that highlights business value to senior or executive stakeholders
  • Track record of developing deep relationships with key partners that align with our strategy to grow
  • High sense of urgency and ownership along with empathy and compassion in your leadership style
Job Responsibility
Job Responsibility
  • Consistently help your team meet or exceed quota
  • Be considered a top-performing team leader by consistently exceeding team goals
  • Cultivate a team of Account Executives that see consistent month-over-month success
  • Serve as a mentor, leader, or coach to other new peers of the team
  • Provide feedback to the executive team on a regular basis and help them steer the company in the right direction
  • Serve as an active member of the sales leadership team and build strong, collaborative relationships through the Sales, Marketing, Partnerships, Customer Success, Revenue Operations, and Legal teams
  • Work closely with cross-functional teams like SDR and Marketing to drive an account based marketing strategy
What we offer
What we offer
  • Meaningful equity compensation in the form of ISO options
  • Offer early exercise and a 10-year post-termination exercise window
Read More
Arrow Right

Mid-Market Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...
Location
Location
France , Paris
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in French and English – is a must
  • Prior B2B experience in a software, logistics or SaaS company preferred
  • Proven ability to manage multiple projects at a time
  • Experience in generating revenue by expanding on an existing book-of-business
  • Experience in delivering client-focused solutions based on customer needs
  • Strong analytical skills with the ability to present data and trends to internal and external clients
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
  • Excellent listening, negotiation and presentation skills
  • Masters degree or equivalent preferable
Job Responsibility
Job Responsibility
  • Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels
  • Generate revenue though up-selling and cross-selling existing accounts
  • Proactively identify expansion opportunities in addition to any red flags
  • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
  • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
  • Build and maintain strong and long-lasting client relationships
What we offer
What we offer
  • Annual Classpass subscription
  • Competitive compensation package
  • Option to travel to London to visit the UK team
Read More
Arrow Right

Enterprise Customer Success Manager

We are looking for an experienced Enterprise Customer Success Manager to serve a...
Location
Location
United States , New York
Salary
Salary:
145000.00 - 175000.00 USD / Year
findigs.com Logo
Findigs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment
  • Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base
  • Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences
  • Deep understanding of customer success principles, methodologies, and best practices
  • Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)
  • Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations
  • Willingness to embrace the unstructured, fast-paced environment of a high-growth startup
  • Strong communication skills including the ability to translate complex technical issues
Job Responsibility
Job Responsibility
  • Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform
  • Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio
  • Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals
  • Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion
  • Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies
  • Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams
  • Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment
  • Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution
  • Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management
What we offer
What we offer
  • Competitive OTE + Pre-IPO equity
  • Flexible Paid Time Off (PTO) policy
  • Company holidays
  • Health benefits
  • 401(k) matching up to 4%
  • Monthly gym stipend
  • Lunch provided every day
  • Fulltime
Read More
Arrow Right

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...
Location
Location
United States
Salary
Salary:
120000.00 - 150000.00 USD / Year
earnin.com Logo
EarnIn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
  • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
  • Excellent communication, relationship-building, and storytelling skills
  • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
  • Experience wearing multiple hats, including success, light marketing, and growth enablement
  • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
  • Strong organizational and prioritization skills
  • Bachelor’s degree required
  • MBA or advanced degree a plus
Job Responsibility
Job Responsibility
  • Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
  • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
  • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
  • Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
  • Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
  • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
  • Drive the growth of the business by engaging with prospective partners
  • Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
  • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
  • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes
What we offer
What we offer
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...
Location
Location
United States , Boston
Salary
Salary:
Not provided
dolead.com Logo
Dolead
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
  • Proven ownership of mid‑market/enterprise accounts with executive stakeholders
  • strong negotiation and commercial acumen
  • You enjoy working with numbers and funnel analytics
  • bonus if you’ve used Looker / Tableau / Power BI
  • Comfortable presenting to clients regularly
  • concise written and verbal communication
  • Self‑motivated, proactive, and thrives in a fast‑paced environment
  • Fluent in English
Job Responsibility
Job Responsibility
  • Own senior client relationships
  • Build trust with Marketing, Sales, and Revenue Operations leaders
  • align on goals, working cadence, and how we’ll measure success
  • Create quarterly success plans
  • Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
  • Make the funnel work end‑to‑end
  • Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
  • identify bottlenecks and coordinate fixes with Performance and RevOps
  • Accelerate onboarding
  • Target time‑to‑value (TTV) within 30 days
What we offer
What we offer
  • Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
  • Holidays: Flexible vacation time to promote a healthy work-life balance
  • Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
  • Multicultural environment: +13 nationalities globally
  • Culture: Fun company and team events
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy