Mid-Market Customer Success Manager Job at Articulate

Solutions Engineer, Mid-Market West

Atlassian is looking for a Pre-Sales Solutions Engineer for our Mid-Market busin...

Location

United States

Salary:

103500.00 - 165600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience interacting with mid-market customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done
You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful
You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Job Responsibility

Join Atlassian’s Solutions Engineering Core Team to partner with direct sales, partners and larger account teams on Mid-Market Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
Investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

What we offer

Health coverage
Paid volunteer days
Wellness resources
Various perks to support family and local community engagement.

Fulltime

Mid-Market Sales Manager

The role involves the development and management of a sales organisation for the...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8+ years experience in Sales & 3+ years of management experience
Strong track record of success
Motivated and inspired to coach, enable, and mentor selling professionals
Experience leading and coaching through value-driven and solution-oriented sales cycles
Comfortable building and managing relationships with senior stakeholders
Experience in consultative selling approach defining business outcome a value definition
You are someone who wants to challenge the traditional Sales Model and optimise sales processes
Motivated and inspired to coach, enable, and mentor selling professionals

Job Responsibility

Lead and manage a team of Mid-Market sellers, developing customised sales strategies and plan for the UK Market
Develop and implement strategic sales plans and programs to reach and expand market share in the Mid-Market segment
Provide mentorship, coaching, and guidance to your team helping them develop their skills and achieving their team targets
Set performance goals and metrics for the sales team and monitoring their progress towards meeting these goals
Recruit, hire, and onboard new Account Executives
Collaborate with internal teams at regional and corporate levels: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to improve sales processes and enhance overall customer satisfaction
Analyse sales data and market trends to identify opportunities for growth and improvement
Conduct regular performance evaluations and provide feedback to the sales team to drive continuous improvement
Stay informed about industry trends, competitor activities, and market dynamics within the enterprise segment

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Account Executive, Mid-Market East

The Mid-Market sales team at Atlassian is responsible for managing a portfolio o...

Location

United States , New York

Salary:

94900.00 - 152400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of quota-carrying Enterprise Software Sales Experience
Experience growing enterprise accounts, and applying strategy that results in greater outcomes
Experience engaging and building C-level and executive relationships
Experience creating alignment and orchestrating internal account teams
Experience managing key customer relationships and closing strategic sales opportunities
Extensive experience utilizing a CRM to achieve and correlate key performance metrics
Building and leading territory & strategic account plans
Experience leading or coordinating Account teams to drive successful customer outcomes
Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Proven track record of meeting or exceeding performance targets

Job Responsibility

Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
Developing and executing strategic sales plans to achieve company sales goals and targets
Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals
Building and maintaining relationships with C-level and other executive relationships
Understanding client needs and proposing appropriate solutions to meet those needs
Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
Negotiating contracts and pricing agreements with clients
Providing accurate forecasting and account planning and sales forecasts to management
Staying updated on industry trends and competitors to maintain a competitive edge
Traveling to meet clients and attend industry events as necessary

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Account Executive, Mid-Market

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized c...

Location

United States , Seattle

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of quota-carrying enterprise software sales experience
experience growing enterprise accounts, and applying strategy that results in greater outcomes
experience engaging and building C-level and executive relationships
experience creating alignment and orchestrating internal account teams
experience managing key customer relationships and closing strategic sales opportunities
extensive experience utilizing a CRM to achieve and correlate key performance metrics
building and leading territory & strategic account plans
experience leading or coordinating account teams to drive successful customer outcomes
proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
proven track record of meeting or exceeding performance targets

Job Responsibility

Develop and implement named account or territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
developing and executing strategic sales plans to achieve company sales goals and targets
identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals
building and maintaining relationships with C-level and other executive relationships
understanding client needs and proposing appropriate solutions to meet those needs
collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
negotiating contracts and pricing agreements with clients
providing accurate forecasting and account planning and sales forecasts to management
staying updated on industry trends and competitors to maintain a competitive edge
traveling to meet clients and attend industry events as necessary

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

Account Executive, Mid-Market

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized c...

Location

Singapore

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Quota-carrying Enterprise or Mid-Market Software Sales Experience with Singapore based customers
Experience growing mid-market accounts
Experience creating alignment and orchestrating internal account teams
Experience managing key customer relationships and closing strategic sales opportunities
Extensive experience utilising a CRM to achieve and correlate key performance metrics
Building and leading territory & strategic account plans
Experience leading or coordinating Account teams to drive successful customer outcomes
Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Proven track record of meeting or exceeding performance targets
Contributes to the overall team culture in a positive, impactful way

Job Responsibility

Develop and implement named Account or Territory plans geared at both maximising expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
Developing and executing sales strategies to drive revenue growth within the mid-market segment
Prospecting and qualifying leads within the defined mid-market customer segment
Building and maintaining strong relationships with mid-market clients, understanding their business needs, and proposing suitable solutions
Conducting product demonstrations and presentations to showcase the value proposition to potential clients
Presenting contracts, pricing, and terms with mid-market clients
Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction
Providing regular sales forecasts, reports, and updates to management
Staying updated on industry trends, market dynamics, and competitor activities within the mid-market segment
Traveling occasionally to meet clients, attend industry events, conferences, and intentional togetherness gatherings as required

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...

Location

United States , Boston

Salary:

Not provided

Dolead

Expiration Date

Until further notice

Requirements

5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
Proven ownership of mid‑market/enterprise accounts with executive stakeholders
strong negotiation and commercial acumen
You enjoy working with numbers and funnel analytics
bonus if you’ve used Looker / Tableau / Power BI
Comfortable presenting to clients regularly
concise written and verbal communication
Self‑motivated, proactive, and thrives in a fast‑paced environment
Fluent in English

Job Responsibility

Own senior client relationships
Build trust with Marketing, Sales, and Revenue Operations leaders
align on goals, working cadence, and how we’ll measure success
Create quarterly success plans
Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
Make the funnel work end‑to‑end
Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
identify bottlenecks and coordinate fixes with Performance and RevOps
Accelerate onboarding
Target time‑to‑value (TTV) within 30 days

What we offer

Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
Holidays: Flexible vacation time to promote a healthy work-life balance
Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
Multicultural environment: +13 nationalities globally
Culture: Fun company and team events

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Mid-Market Customer Success Manager

Articulate

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 20, 2025

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