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Mid-Market Customer Success Manager

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Notion

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

145000.00 - 175000.00 USD / Year
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Job Description:

Drive growth, adoption, retention, and expansion for a product people love that solves real problems. Help customers achieve real results through AI-powered workflows. Own renewal execution grounded in proven value and outcomes. Help build the foundations of Customer Success at Notion. Meaningfully shape our future product. Elevate your skills as we tackle our most impactful challenges.

Job Responsibility:

  • Drive AI adoption, value delivery, and renewals for a book of named accounts
  • Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
  • Lead AI workshops to build and deploy workflows that solve specific business problems
  • Identify and qualify expansion opportunities within existing accounts
  • Co-build customer success plans to help every customer achieve desired objectives
  • Partner with AEs on growth strategy while owning customer activation and renewal readiness
  • Learn our product inside and out and help your customers drive business outcomes
  • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
  • Document and share key findings/learnings with the broader Notion organization

Requirements:

  • 5+ years of success in your current Customer Success or Account Management role
  • Experience driving the end-to-end customer journey - from adoption to renewal
  • Strong discovery skills to uncover customer challenges and connect them to tailored solutions
  • Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
  • Ability to articulate value customers are receiving and present it effectively to senior audiences
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
  • Curious and willing to adopt AI tools to work smarter and deliver better results

Nice to have:

  • You are a power user of Notion
  • You have experience working with a technical product and multiple commercial models (seats, usage)
  • You've been a first or early hire at a fast growing start up
  • You have experience using Notion at a past or current company

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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