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We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.
Job Responsibility:
Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV)
Drive net revenue retention through renewals, expansion, and contract optimization
Lead customer relationships post-sale, partnering with technical specialists and support
Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals)
Transition customers to multi-year, per-user subscription contracts
Collaborate cross-functionally with sales, finance, product, and support teams
Requirements:
5–7+ years in account management, customer success, or revenue-facing roles
Experience managing a portfolio of accounts (not limited to a small book)
Background in subscription, SaaS-style, or recurring revenue models preferred
Strong executive presence with ability to engage senior stakeholders
Comfortable in evolving environments with developing processes and structure
Curious, proactive, and energized by building and improving systems