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As a Mid-Market Account Manager on the North American team, you will be responsible for growing revenue from our existing mid-market customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the mid-market client base.
Job Responsibility:
Sell into our existing client base
Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified
Identify top potential accounts, understand current connections, and create power map for growth opportunities
Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics
Arrange regular meetings virtually and in-person with key players in the accounts
Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
Work with all other teams within the company to optimize the customer experience across your portfolio
Establish and grow relationships with key decision-makers and influencers within the customer base
Access, analyze, present customer reports to draw conclusions and provide recommendations
Drive customer satisfaction and referenceability as champions
Requirements:
At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive
A growth mindset and a life-long learning attitude
Strong analytical and organizational skills
Strong written and verbal communication skills
Executed complex software/platform demos in your sales process
Expected to be available for client and larger team meetings for up to 5% travel time annually
Ability to travel to a minimum of two trade shows per year is required
A Bachelor’s degree or higher level of education
Enthusiasm for our Convexity culture
Nice to have:
Bonus points for experience selling learning solutions like an LMS or LXP!
What we offer:
Compensation: Pay structure includes base salary, variable incentive pay, and company equity
Comprehensive medical, vision, and dental insurance starting your first full month
RRSP matching starting from day 1
Generous parental leave
Professional development opportunities through our own platform