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Mid-Market Account Manager

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Handshake is building the career network for the AI economy. As a Mid Market Account Manager, you will own gross dollar retention and drive growth across your book of business. You will be responsible for running renewal cycles, prospecting within your existing accounts to identify expansion opportunities, and upselling and cross selling throughout your book of business.

Job Responsibility:

  • Own gross dollar retention and drive growth across your book of business
  • Run renewal cycles
  • Prospect within existing accounts to identify expansion opportunities
  • Upsell and cross sell throughout your book of business
  • Lead value conversations
  • Run competitive intel as needed
  • Forecast renewal outcomes
  • Build strategies to increase account penetration
  • Identify new buying centers when relevant
  • Effectively renew, upsell and cross-sell an assigned book of business
  • Learn your book of business inside and out to effectively position Handshake’s value proposition
  • Develop and cultivate deep relationships with senior executives
  • Develop new and creative ways to engage senior executives
  • Partner closely with our Employer Customer Success Team
  • Manage and present data and value-driven Quarterly Business Reviews
  • Manage overall customer loyalty, serving as internal advocate and escalation point
  • Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech

Requirements:

  • 3-5+ years of account management or customer success experience in SaaS
  • 1-3+ years managing expansion and renewal revenue with quota responsibility
  • Track record of quota attainment
  • Experience managing 50+ accounts in a portfolio model
  • Strong history of retention and expansion revenue
What we offer:
  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, $500 wellness stipend
  • $2,000 learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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