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As the Mid-Market Account Management Team Lead, you’ll be responsible for leading a team of Account Managers who manage our mid-market customer base. You’ll balance people leadership with hands-on account management, coaching your team to deliver world-class customer experiences, retain and grow mid-market accounts, and drive measurable business outcomes.
Job Responsibility:
Lead, mentor, and develop a high-performing team of Mid-Market Account Managers
Drive team performance to achieve renewal, retention, and expansion targets
Manage a select portfolio of strategic mid-market accounts to model best-in-class customer engagement
Guide your team in developing and executing account plans that promote long-term customer success and revenue growth
Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability
Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes
Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn
Report on team KPIs and business metrics, providing insights and recommendations to senior leadership
Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts
Requirements:
5+ years of experience in Account Management in a B2B SaaS or technology-driven company
Minimum of 1-2 years of experience leading a team
A proven record of achieving or surpassing renewal and expansion targets
Exceptional communication, coaching, and relationship-building skills
Strong analytical and problem-solving abilities
comfortable working with data to guide decisions
Experience using HubSpot CRM is highly desirable
Must have experience with MEDDIC
A proactive, collaborative approach and the ability to influence cross-functional teams
Passion for developing people, improving processes, and delivering exceptional customer value
Nice to have:
Experience using HubSpot CRM is highly desirable
What we offer:
27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
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