Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

• Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV)
• Drive net revenue retention through renewals, expansion, and contract optimization
• Lead customer relationships post-sale, partnering with technical specialists and support
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals)
• Transition customers to multi-year, per-user subscription contracts
• Collaborate cross-functionally with sales, finance, product, and support teams

• 5–7+ years in account management, customer success, or revenue-facing roles
• Experience managing a portfolio of accounts (not limited to a small book)
• Background in subscription, SaaS-style, or recurring revenue models preferred
• Strong executive presence with ability to engage senior stakeholders
• Comfortable in evolving environments with developing processes and structure
• Curious, proactive, and energized by building and improving systems
• Willingness to travel (~20–30%)

Full benefits