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Sales Talent Inc Logo Sales Talent Inc · IT - Software Development

Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

United States Employment contract 120000.00 USD / Year · Job Posted June 04, 2026
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Job Description

We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators. Why This Role Stands Out: 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product. Recurring, per-user subscription model with strong expansion and multi-year contract opportunity. Strong product-led growth history now expanding into outbound and structured customer success. High NPS (72) and brand reputation built on quality and service in a compliance-driven industry. Significant untapped TAM with focused expansion into strategic prospects. Opportunity to shape processes, influence systems, and help build a modern CS function.

Job Responsibility

  • Manage and grow a book of ~75 mid-market accounts ($10K–$100K ACV)
  • Drive net revenue retention through renewals, expansion, and contract optimization
  • Lead customer relationships post-sale, partnering with technical specialists and support
  • Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals)
  • Transition customers to multi-year, per-user subscription contracts
  • Collaborate cross-functionally with sales, finance, product, and support teams

Requirements

  • 5–7+ years in account management, customer success, or revenue-facing roles
  • Experience managing a portfolio of accounts (not limited to a small book)
  • Background in subscription, SaaS-style, or recurring revenue models preferred
  • Strong executive presence with ability to engage senior stakeholders
  • Comfortable in evolving environments with developing processes and structure
  • Curious, proactive, and energized by building and improving systems
  • Willingness to travel (~20–30%)

What we offer

Full benefits

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