Mid Market Account Executive, PagerDuty

PagerDuty

Location:
United States, Atlanta

Category:
Sales

Contract Type:
Not provided

Salary:

75000.00 - 100000.00 USD / Year

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Job Description:

PagerDuty is seeking a Commercial Account Executive to join our diverse, customer-focused team! In this role, you will report to a Director of Commercial Sales. Your focus will be on acquiring new business opportunities among a group of accounts that fit our ideal customer profile and have a higher propensity to buy and expand with PagerDuty. These accounts would sit in our commercial segment and would sit between 50-500 million in revenue. Daily responsibilities include creating, developing, and managing net-new business deals and expanding our footprint once the account is landed.

Job Responsibility:

Value Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer
Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities
Aligning use cases with the appropriate service offering
Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method
Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers
Develops a proactive point of view on solutions based on customer's biggest pain points
Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision
Ensuring complete customer satisfaction in all interactions
Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate
careful preparation for meetings and presentations
following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives
Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools
Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)
Closing and managing land-and-expand deals with the main focus on acquiring new customers
Prioritizing opportunities and allocating appropriate resources

Requirements:

1-2 + years strong background in lead generation and prospecting
1+ year experience with common SaaS software tools
SFDC
Outreach / Salesloft
Tableau
DemandBase / 6Sense

Nice to have:

Proven ability to quickly gain trust with senior leaders, internal and external
Highly organized with exceptional follow up skills
Passion for cloud technologies

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Mid Market Account Executive