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As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations. This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.
Job Responsibility:
Own the full sales cycle — from pipeline generation to close — across key accounts
Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value
Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests
Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback
Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting
Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral
Represent Serval at industry events and customer meetings (travel ≈ once per quarter)
Requirements:
2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment
Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders
Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers
High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process
Exceptional communication, storytelling, and demo skills
Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed
Nice to have:
Previous experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow
Experience joining or helping scale an early-stage (Seed → Series B) startup
Recognition for top performance — President’s Club, top 10 %, or rapid promotions (BDR → AE → Enterprise)
Comfort demoing or discussing APIs, workflow builders, or automation platforms