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Mid Level - Support Engineer

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Flix

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Location:
Germany , Berlin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.

Job Responsibility:

  • Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management
  • Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems
  • Continuously learn from our tech community and improve our internal IT infrastructure
  • You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
  • You train and consult our employees regarding usage of our global IT infrastructure and application platform

Requirements:

  • Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
  • Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
  • Experience or high interest in scripting for task automation (e.g. PowerShell)
  • Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
  • Experience working in agile and self-organized teams
  • Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
  • Result-driven and value-oriented
  • Fluent in English
  • Experience in 1st, 2nd and 3rd level IT support in a ticketing system
What we offer:
  • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
  • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
  • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
  • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
  • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
  • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

Additional Information:

Job Posted:
January 29, 2026

Work Type:
Hybrid work
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