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Mid-Level Service Reliability Developer

United States, Seattle · Job Posted May 27, 2026
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Job Description

The Digital Market Products team is looking for a Mid-Level Service Reliability Developer to join us in Seattle, WA; Colorado Springs, CO; Mesa, AZ; Berkeley; MO; Fairfax, VA; Chicago, IL; North Charleston, SC; Plano, TX; or Long Beach, CA. We are looking for a Customer-Facing Specialist to champion the reliability, performance, and resilience of our mission-critical applications including customer portals, e-commerce systems, training platforms, and global airline support tools. This isn’t a behind-the-scenes role. You’ll sit at the intersection of technology and customer experience, owning application uptime, building automation for self-healing systems, and directly communicating with internal stakeholders and airline customers when incidents arise.

Job Responsibility

  • Provides consultation and leadership to identify, evaluate and document complex computing system requirements
  • Applies expertise related to architecture, design, build and test delivery systems and components
  • Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments
  • Provides technical support and consultation for the implementation and usage of complex delivery systems

Requirements

  • 3+ years of experience of Atlassian Tools (Jira, Confluence)
  • 3+ years of experience with designing and developing software for complex systems such as Distributed Systems, Multi-Threaded and Multi-Process Applications, and Client-server Architectures
  • 3+ years of experience with GitLab, Azure DevOps and CI/CD (Continuous Integration and Continuous Delivery (CI/CD)
  • 3+ years of experience do you have with Java/Javascript/ThreeJS/WebGL/SpringBoot/Flask
  • 3+ years of experience in Incident Management

Nice to have

  • Bachelor's degree or higher
  • Experience with supporting complex applications or systems
  • Experience with problem-solving, including diagnosing and resolving complex network issues
  • Experience with written and verbal communication to collaborate effectively with cross-functional teams
  • Experience with maintaining thorough documentation, and implementing repeatable processes

What we offer

  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • generous company match to your 401(k)
  • industry-leading tuition assistance program pays your institution directly
  • fertility, adoption, and surrogacy benefits
  • up to $10,000 gift match when you support your favorite nonprofit organizations

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