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Robert Half Logo Robert Half · IT - Administration

Mid-Level Salesforce Administrator

United States, Hopkins · Job Posted February 13, 2026
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Job Description

We are seeking a skilled and proactive Mid-Level Salesforce Administrator to support and enhance our Salesforce environment. This role is ideal for someone with solid hands-on experience who can balance day-to-day support with small-scale builds and configuration tasks. The ideal candidate will be comfortable gathering requirements, asking business analyst-style questions, and translating business needs into effective Salesforce solutions.

Job Responsibility

  • Provide daily support for Salesforce users, including troubleshooting and resolving external-facing Cases
  • Administer and configure Experience Cloud and Service Cloud, including portals, dashboards, and bots
  • Manage user lifecycle tasks: setup, deactivation, role/profile assignments, and permission sets
  • Maintain and build custom fields, page layouts, record types, Lightning pages, and picklists
  • Create and optimize Reports and Dashboards to support business insights
  • Design and implement Salesforce Flows and other automation tools to streamline processes
  • Handle smaller configuration requests and enhancements with minimal supervision
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions
  • Ensure thorough documentation of configurations, processes, and user guides
  • Monitor system performance and recommend improvements
  • Support multiple Salesforce instances and assist with upgrades and enhancements
  • Track work and collaborate on tasks using Azure DevOps or similar tools
  • Respond to general Salesforce-related questions and provide guidance to users

Requirements

  • Minimum of 2 years of hands-on Salesforce administration experience
  • Strong understanding of Salesforce configuration tools and best practices
  • Experience with Sales Cloud and Service Cloud
  • Salesforce Certified Administrator (or willingness to obtain)
  • Excellent communication and collaboration skills
  • Ability to ask the right questions to gather business requirements and translate them into technical solutions
  • Strong attention to detail, especially in documentation and user support

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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