Microsoft Teams Telephony Expert Job at HSO (Remote)

Integration Developer

Integration Developer - Hybrid, PA. Hybrid: Remote and on location work as neede...

Location

United States , Philadelphia

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

8+ years proven experience as a Senior developer or similar role with expert knowledge in integrating SAP, Microsoft Dynamics, Azure cloud solutions, and IVR systems and integrations with external systems, specifically in high volume contact center modernization projects
5+ years of hands on expertise in Payment Processing Applications development and maintenance, including newer digital payment methods on projects of various sizes and subject matters is required, but 8+ years’ of experience is preferred
3+ years of experience in backend development using GoLang
3+ years of experience in backend development using .Net
Strong understanding of RESTful API design and decentralized microservices architecture
Experience with containerization tools (Docker, Kubernetes)
Familiarity with cloud platforms (AWS, GCP, or Azure)
Proficiency with ADO, Git and version control workflows
Solid understanding of concurrency, memory management, and performance optimization in Go and .Net
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module

Job Responsibility

Responsible for connecting the different systems, applications, and technologies, including SAP S/4HANA, BRIM, Microsoft Dynamics 365, cloud telephony and IVR, web portals, mobile apps, middleware systems, document storage and retrieval solutions, cloud hosting, and more, to ensure they technically work seamlessly together for best in class performance
Design, develop, and maintain backend services using tools such as .Net, and Go (Golang)
Build and optimize APIs, microservices, and cloud native distributed systems
Collaborate with cross-functional teams to ensure seamless CI/CD pipelines and containerized deployments (Docker, Kubernetes) to deliver high-quality solutions on schedule and within budget
Write clean, maintainable, and well-tested code
Participate in code reviews and contribute to team knowledge sharing
Stay current with .Net, and GoLang best practices and emerging technologies, applying best practices towards leveraging on-demand open APIs
Design and develop scalable and resilient technical architectures to integrate SAP, Microsoft Dynamics, Azure cloud services, IVR systems, and external systems for tolling projects (e.g., payment gateways, backend databases, traffic management systems)
Provide hands-on technical leadership and mentorship to development teams, ensuring adherence to architectural principles, best practices, and industry standards
Utilize deep knowledge of Microsoft government and commercial cloud platforms (Azure) and SAP BRIM to architect solutions that comply with tolling industry regulations and operational requirements

User Access Administration Analyst

As a member of the Global IS Administration team, you will play a key role in en...

Location

Salary:

Not provided

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

Minimum two (2) years IT support experience in a professional services environment
Law firm experience would be preferential
Degree in IT and additional IT certifications would be advantageous
Intermediate to expert level experience of Microsoft Active Directory, Exchange, Azure, and MS 365
Exposure to VOIP telephony systems
Intermediate to expert level experience using Windows and MS Office applications
Laser focused attention to detail
Requires the ability to communicate effectively with users at all levels in a calm, confident and professional manner
Must achieve consistently high levels of customer service and have a desire to constantly enhance client service delivery
Desire to constantly enhance own knowledge and actively share that knowledge with others

Job Responsibility

Support onboarding, transfers, and name changes by ensuring IS access permissions are provided within required time frames
Support offboarding of exiting employees by removing access within required timelines and in accordance with Technology Security procedures
Use and contribute to User Administration documentation and standard operating procedures
Document all work in ticket management systems as directed
Take ownership of customer issues and follow problems through to resolution
Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
Demonstrate high levels of personal organization to ensure deadlines are met effectively
Shares information and ideas in a timely, clear and productive manner with management, support team and other technical resource
Assistance with tracking of end-user hardware in accordance with our asset management procedures

What we offer

The chance to work with a dynamic client-focused, technology-driven team that is committed to delivering gold standard service

Expert, TFB Chat

As an Expert in TFB Chat, you'll play a pivotal role in engaging with business c...

Location

United States , Nashville

Salary:

42200.00 - 76100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
2-3 years customer Service Experience (Preferred)
Organization and Task Management Demonstrate efficient organization skills, prioritize and respond to incoming tasks with urgency and accuracy, manage multiple chats simultaneously, and follow processes and procedures correctly in a dynamic, fast-changing environment.
Communication and Collaboration Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role.
Writing Proficiency Demonstrate excellent grammar and spelling, and the ability to type at least 45 words per minute.
Technology A good understanding of computers and how they work, including some experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook), video conferencing tools, webchat, and telephony systems.
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Customer Consultation: Responsible for consulting with customers in real time via web chats to obtain their needs, answer any questions they have, gather relevant customer information, and direct customers to the appropriate department including Virtual Business Sales, Enterprise, Small, Medium Business (SMB) field sales, retail, and customer care, via appointment setting.
Chat Management: Manage 2+ incoming live chats at the same time and ensure timely responses.
Fraud Vetting: Research all interested customers' information via web search, Secretary of State, Salesforce, phone validator, and customer websites for the purposes of fraud vetting.
Appointment Follow-up: Follow up with all set appointments to ensure smooth transition of customers and that the appointment is complete.
Lead Entry: Self-enter all new leads with obtained customer information, after researching Salesforce for duplicate information.

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

IoT Fraud & Investigation Lead

We are seeking an IoT Fraud & Investigation Lead to drive Vodafone’s Fraud Manag...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, or compliance functions, with at least 5 years in fraud management and/or investigations
Skilled in conducting FRAs, developing anti-fraud controls, and embedding fraud prevention strategies
Strong ability to collaborate with technical, product, and business teams to integrate fraud controls into IoT solutions
Proven leadership capabilities and ability to deliver in fast-paced, high-growth environments
Excellent analytical, influencing, and communication skills, with the ability to produce high-quality reports
Broad understanding of mobile and fixed telephony networks
Proficient in Microsoft Office and data analysis tools

Job Responsibility

Conduct Fraud Risk Assessments (FRAs) within IoT and maintain a FRA plan aligned with business priorities
Evaluate fraud vulnerabilities in new processes, products, and services, ensuring gaps are addressed pre-launch and monitoring is in place post-launch
Monitor and analyse emerging IoT fraud trends, providing expert advice and actionable recommendations
Design and deliver targeted fraud awareness and training initiatives for stakeholders
Act as Security and Forensic expert, collecting and preserving evidence for internal investigations
Lead investigations as required, prepare detailed reports, and maintain accurate records and KPIs
Ensure all Speak Up cases are escalated to the Group Speak Up Committee
Serve as a strategic link between IoT and Group Corporate Security, contributing to cross-functional risk and compliance initiatives

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

Fraud Manager

The VP&C Fraud & Investigation Manager is responsible for driving the implementa...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
Extensive experience (minimum 5 years) in fraud management and/or investigations
Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies
Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
Skilled in conducting investigations and producing high-quality, detailed reports
Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
Broad understanding of mobile and fixed telephony networks and associated services

Job Responsibility

Act as the main Fraud and Investigations expert in VP&C
Conduct FRAs within VP&C as required
Develop and maintain a FRA plan
Execute detailed FRAs
Track and monitor FRA actions
Evaluate fraud vulnerabilities in new offerings
Ensure fraud gaps are addressed pre-launch
Design and deliver targeted fraud awareness and training initiatives
Pursue continuous professional development
Act as Security and Forensic expert, collecting, securing, and preserving evidence

What we offer

Annual Discretionary Bonus
Generous Annual Leave (28 days, option to buy 5 more, carry over 5 days per year)
1 additional Family Day
11 public holidays
5 charity days per year
Flexible working schedule
20 days to work from abroad
Lunch vouchers
Access to private AXA health insurance
Robust pension scheme

IT Systems Engineer

Working as a core member of our IT infrastructure team, you will provide 3rd lin...

Location

United Kingdom

Salary:

Not provided

ABL

Expiration Date

March 20, 2026

Requirements

ITIL Foundation (v3 or 4)
Advanced Desktop and Server support skills with Azure Cloud
Active Directory / Windows 10 / Office 365 / SharePoint / MS Teams experience
Experienced in on-prem to cloud application management
Expertise in global on-premises or cloud networking and security device management and configuration including, but not limited to, telephony, LAN/WAN (MPLS, SDWAN, etc) firewall management, etc.
Expert level technical experience in Azure Cloud, through design, implementation, and ongoing management
Expert level understanding of Data Management principles and Azure storage solutions
Knowledge of software design principles, languages, and architecture models
Fluent in English
Right to live and work in the United Kingdom, Malaysia, Singapore, or Australia

Job Responsibility

Proactively maintain our Azure Cloud Infrastructure platform
Monitor and maintain our backup and restore procedures and ensure they are in line with our policy
Monitor escalated incidents to ensure SLAs are met
Identify problems and trends to proactively prevent future incidents
Diagnose and troubleshoot technical issues, including account setup, user desktops / laptops, system, and network configuration, both remote and local
Promote collaboration within the team and ensure service desk procedures are followed
Provide continual coaching & mentoring of technical and customer service skills
Research and identify solutions to software and hardware issues
Install, configure, and support Windows operating system and Microsoft Office applications
Ask internal customers targeted questions to quickly understand the root of the problem

Fulltime

!

Senior Product Manager

The Business & Industry Copilots group is a rapidly growing organization that is...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience
2+ years of experience taking contact center or CCaaS product features to market, including defining product‑market fit and delivering launches across voice or digital channels
4+ years of experience improving product metrics in customer‑facing SaaS or CCaaS solutions, driving adoption, expanding usage, and improving retention in contact center environments
4+ years of experience delivering differentiated product capabilities that compete with or disrupt established CCaaS or contact center platforms

Job Responsibility

Lead product strategy and execution for contact center voice capabilities, including cloud telephony, IVR, and AI‑powered voice experiences, aligned to customer engagement and CCaaS market needs
Drive adoption and customer satisfaction by deeply understanding contact center workflows, agent and supervisor scenarios, and enterprise voice requirements across inbound and outbound experiences
Partner closely with engineering, design, and partner teams to deliver reliable, scalable voice solutions that integrate with broader contact center and CCaaS platforms
Use customer insights, telemetry, and market feedback to prioritize investments, measure success, and continuously improve voice product quality, usage, and retention
Act as a product leader and subject‑matter expert for contact center voice, simplifying complex scenarios, influencing cross‑team decisions, and representing the voice portfolio with customers and stakeholders

Fulltime

Senior Project Manager/Leader

We are seeking a Senior Project Manager/Leader with over 10 years of experience ...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

April 19, 2026

Requirements

10+ years of experience delivering technical, cross-functional IT projects
Expert knowledge of PMI standards and Agile methodologies
Proficiency in using Jira and Confluence to track releases and manage fix versions
Exceptional ability to communicate complex concepts to diverse audiences with high political acuity
Proven track record in resource acquisition and resolving interpersonal/matrix-team conflicts
Deep understanding of SDLC, root cause analysis, and large-scale software deployments
Experience with data management and advanced analytics best practices
5+ years delivering complex Power BI solutions
Direct experience in public safety environments (Ambulance, Fire, or Police)
Familiarity with MS Azure cloud platforms and ETL processes

Job Responsibility

End-to-End Project Leadership: Manage all phases of complex IT projects—from concept and definition to implementation and closeout. Develop integrated project plans, charters, and master schedules
Data & Analytics Delivery: Lead the implementation of complex, near real-time data dashboard solutions using Microsoft Power BI, including initiatives involving Change Data Capture (CDC) tools like Debezium
Agile & Waterfall Governance: Maintain product backlogs, facilitate scrum meetings, and manage the release path across multiple teams. Own "Go/No-Go" checkpoints leading up to production releases
Fiscal Accountability: Maintain high-level fiscal control, including budgeting, forecasting, and reconciliation of project costs
Stakeholder & Risk Management: Proactively identify risks and issues, develop mitigation strategies, and lead presentations for senior executive levels and steering committees
Public Safety Integration: Oversee the integration of specialized technologies such as Computer Aided Dispatch (CAD), IP-based telephony (Avaya), P25 radio, and Medical Triage Algorithms (MPDS)
Vendor & Legal Liaison: Work with legal and procurement entities to develop business cases for long-term support contracts and ensure organizational interests are protected in vendor agreements

What we offer

Lead projects that directly support public safety infrastructure and emergency response capabilities
Manage a diverse portfolio ranging from cloud-based data analytics to specialized radio and telephony hardware integrations
Act as a key advisor to senior leadership, influencing high-level decisions through authoritative recommendations and reports
Work within a mature project management framework that values rigorous gating and architectural excellence

Microsoft Teams Telephony Expert

HSO

Location:
North Macedonia , Remote

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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