Microsoft support specialist Job at Procentrix

Microsoft support specialist

The Microsoft support specialist provides end user support for a large scale Mic...

Location

United States , Washington, DC

Salary:

75000.00 - 95000.00 USD / Year

Procentrix

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent experience
A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferrably Microsoft based systems
Experience using the Microsoft Office Suite of applications
Excellent customer service and communications skills
Critical thinking, complex problem solving, and judgment and decision making ability
Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
Must be able to obtain and maintain a federal government public trust clearance
Must be able to work full-time at the client site in Washington, DC
Must be a US Citizen

Job Responsibility

Receive customer requests via email, application and phone and perform data entry to ticketing system
Provision accounts, manage permission and address user training needs
Provide end-user software troubleshooting support
Provide phone support for local and field users
Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Maintain current knowledge of relevant technologies as assigned
Update standard operating procedure and knowledge base articles
May require occasional travel to provide on-site technical support

Fulltime

Technical Support Specialist, Product Technical Support

The Specialty Products Technical Support Agent strives to deliver on the Antech ...

Location

United States , Loveland

Salary:

25.00 - 28.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in clinical veterinary practice experience with use of Point of Care systems is required
Customer care and support experience of at least 2 years
Current Veterinary Technology license to practice in Colorado required
Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant)
Full knowledge and understanding of Antech’s products and services
Consistently displays strong analytical and problem-solving ability
Displays excellent communication skills
especially good listening skills
Displays a strong customer focus within a team environment
Is available to, and works cooperatively with, team members

Job Responsibility

Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services
Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics
Responsible for inbound and outbound calls regarding patient-specific immunotherapy
Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy
Promotes health care and disease prevention
Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system
Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice
Other duties as assigned in support of customer service, point of care

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

New

Branch Support Specialist

Location

United States , Salinas

Salary:

22.00 - 25.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Prior work experience in a professional administrative environment
Able to focus and multi-task in a busy environment
Ability to successfully handle stressful situations in a calm and professional manner
Effective management skills
able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Job Responsibility

Maintain employee personnel, medical, and benefit files
maintains branch I-9 files in accordance with company policies and legal policies
Assist Corporate Human Resources with the annual open enrollment process
provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
Maintain post-hire WinTeam data entry
coordinatee with Payroll to ensure changes are completed properly
respond to questions as needed

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

New

Branch Support Specialist

Allied Universal® is hiring a Branch Support Specialist. The Branch Support Spec...

Location

United States , Philadelphia

Salary:

20.22 - 21.22 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Prior work experience in a professional administrative environment
Able to focus and multi-task in a busy environment
Ability to successfully handle stressful situations in a calm and professional manner
Effective management skills
able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Job Responsibility

Maintain employee personnel, medical, and benefit files
maintains branch I-9 files in accordance with company policies and legal policies
Assist Corporate Human Resources with the annual open enrollment process
provide first-line answers to benefit related questions or works with corporate benefits to identify answers for employees
Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintaining all paper and electronic files associated with the program
Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinates with Corporate LOA department to provide initial information and oversee flow of related paperwork
Maintain post-hire WinTeam data entry
coordinatee with Payroll to ensure changes are completed properly
respond to questions as needed

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

New

Sales Support Specialist

We are looking for a detail-oriented and proactive Sales Support specialist to j...

Location

United States , Medina

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in an office environment, preferably in a sales support role
Proficiency in Microsoft Excel and Outlook, with the ability to learn new tools quickly
Strong customer service skills, including the ability to handle multiple tasks simultaneously
Basic understanding of order entry and payment processing procedures
Excellent attention to detail and organizational skills
Ability to communicate effectively with internal teams and external clients
Experience in retail or similar industries is a plus
Willingness to work onsite in Medina, Minnesota, with potential flexibility after employment begins

Job Responsibility

Process and manage incoming sales and purchase orders with accuracy and efficiency
Verify the accuracy of data in orders and make necessary updates as required
Handle expedited requests for rush orders and ensure timely updates for shipping and sales data
Collaborate with vendors to negotiate pricing and facilitate smooth communication
Review pending orders and address specific customer requests to maintain high service standards
Communicate with the sales team and clients to resolve queries and obtain missing information
Process payments, send invoices, and provide tracking information to customers
Assist in managing open sales and purchase orders to ensure operational efficiency
Prepare quotes for house accounts and support the team with administrative tasks
Perform data entry related to sales metrics and other essential information

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Federal Services Operations Support Specialist

Allied Universal® is hiring a Federal Services Operations Support Specialist.The...

Location

United States

Salary:

25.50 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
United States Citizenship (as required for government contract compliance)
Valid driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Minimum of three (3) years of experience in operations support, workforce management, scheduling, payroll administration, or related field
Work experience in successfully building and developing teams
Proficiency in Microsoft Office and workforce management systems (WinTeam preferred)
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Effective oral and written communication skills

Job Responsibility

Coordinate advanced scheduling activities in WinTeam to support contract staffing requirements
Process schedule adjustments and maintain schedule documentation within established timelines
Review weekly scheduling activity reports for completeness and accuracy
Track staffing vacancies and communicate open positions to recruiting personnel
Monitor employee time-off requests and maintain related scheduling records
Maintain workforce tracking logs, scheduling spreadsheets, and related administrative documentation
Research and process payroll correction requests in coordination with payroll and field management
Audit timekeeping records and scheduling entries to identify discrepancies requiring correction
Track and document payroll adjustments, employee pay issues, and related follow-up actions
Support weekly payroll processing activities by validating workforce data and schedule alignment

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Eligibility for our retirement plans
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

New

Education Support Specialist

The position's main objective is to support engagement with undergraduate studen...

Location

United States , Norfolk

Salary:

40000.00 - 45000.00 USD / Year

Old Dominion University

Expiration Date

June 26, 2026

Requirements

Strong knowledge of effective customer service and problem resolution techniques
Working knowledge of PC-related software Microsoft Office products and social media platforms
Some technical skills to learn and use enterprise systems needed
Effective oral and written communication skills
Demonstrated time management and organizational skills
Good interpersonal skills and ease in relating to people from varying educational, cultural, and social backgrounds
Ability to provide a welcoming, inclusive, and diverse community for the student services office
Ability to build a rapport with students
building trust, flexibility
and an empathetic, non-judgmental, and ethical approach with a diverse group of students

Job Responsibility

Support engagement with undergraduate students to facilitate their success in the Department of Psychology
Responding to student requests and advising students in need of department, college, and university resources
Supports academic advising for Psychology majors
Manages data, communications, and/or marketing resources in support of the Department's undergraduate students and educational programs
Monitor and report the success of these efforts

Fulltime

New

Sales Support Specialist

We are seeking a detail-oriented Sales Support Specialist to support our sales t...

Location

United States , Bethesda

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of sales or administrative support experience
CRM and Microsoft Office proficiency

Job Responsibility

Prepare sales reports, proposals, and presentations
Maintain CRM records and client data
Process orders and ensure documentation accuracy
Support client follow‑ups and internal coordination

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

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Microsoft support specialist

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Microsoft support specialist

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