Microsoft support specialist Job at Procentrix

Microsoft support specialist

The Microsoft support specialist provides end user support for a large scale Mic...

Location

United States , Washington, DC

Salary:

75000.00 - 95000.00 USD / Year

Procentrix

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent experience
A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferrably Microsoft based systems
Experience using the Microsoft Office Suite of applications
Excellent customer service and communications skills
Critical thinking, complex problem solving, and judgment and decision making ability
Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
Must be able to obtain and maintain a federal government public trust clearance
Must be able to work full-time at the client site in Washington, DC
Must be a US Citizen

Job Responsibility

Receive customer requests via email, application and phone and perform data entry to ticketing system
Provision accounts, manage permission and address user training needs
Provide end-user software troubleshooting support
Provide phone support for local and field users
Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Maintain current knowledge of relevant technologies as assigned
Update standard operating procedure and knowledge base articles
May require occasional travel to provide on-site technical support

Fulltime

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist t...

Location

United States , Blaine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with CRM and ERP systems, such as Microsoft Dynamics
Strong background in customer service and administrative support, with at least 2 years of relevant experience
Ability to work independently and effectively manage high volumes of tasks and inquiries
Strong organizational skills and attention to detail to ensure accurate scheduling and data management
Excellent communication skills, both written and verbal, for interacting with customers and team members
Familiarity with industry-specific software and tools is highly preferred
Proficiency in data processing, email correspondence, and compliance-related tasks

Job Responsibility

Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
Review pending installations, verify product arrivals, and confirm labor requirements are in place
Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
Assign installation crews to projects based on their relevant skills and availability
Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
Address and resolve customer concerns to maintain high levels of satisfaction
Process payments and funding for completed jobs, adhering to company standards and protocols
Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
Perform additional administrative tasks as assigned to support operational efficiency

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

Fulltime

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Some experience in IT support, help desk, or technical support roles
Proficiency in handling inbound and outbound calls to resolve technical issues
Strong knowledge of Microsoft Word and Excel
Familiarity with configuring network settings and applying security updates
Ability to provide application support and troubleshoot software issues
Excellent data entry skills with attention to detail
Strong problem-solving abilities and effective communication skills
Customer-focused approach with the ability to manage multiple tasks simultaneously

Job Responsibility

Provide first-level technical support by addressing inbound and outbound calls related to IT issues
Assist users with troubleshooting hardware, software, and network-related concerns
Configure network settings, install standard applications, and apply security patches as needed
Ensure the integration and functionality of new systems within the existing IT environment
Maintain accurate and detailed records of technical issues and solutions through data entry
Offer support for Microsoft Office applications, including Word and Excel
Deliver application support to ensure smooth operation and user satisfaction
Communicate solutions effectively to non-technical users and team members
Collaborate with colleagues to identify and implement improvements in IT processes

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Access to top jobs and free online training

Fulltime

Technical Support Specialist

We are a leading software provider in the GPS and Data industry and we are looki...

Location

Salary:

16.00 - 20.00 USD / Hour

Datablaze

Expiration Date

Until further notice

Requirements

Proven experience in technical support or help desk role
Excellent problem-solving skills and attention to detail
Strong communication skills, both verbal and written
Knowledge of software troubleshooting and IT support principles would be beneficial
Possess excellent phone and email etiquette
Be a team player that is excited to take on new roles
Be detail oriented & have a high level of accountability
Be comfortable diagnosing product issues
Be highly proficient in Microsoft Excel

Job Responsibility

Provide technical support and assistance to end-users
Maintain accurate records of all support requests and resolutions
Collaborate with team members to identify and implement solutions to recurring issues
Shipping & inventory management
Quality control, product testing, and product integrations
Preparing packages for shipment and providing customer support
QA-ing software systems
Handling aspects of new product integrations

What we offer

Dental insurance
Health insurance
Paid time off
Vision insurance
Bonus opportunities

IT Help Desk Support Specialist

We are seeking an IT Helpdesk Specialist to join our IT support team. This role ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or a relevant field
Industry certification in relevant computer languages or software
2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services
Excellent decision-making, time management and problem-solving skills
Adaptable and flexible in a fast-changing industry and work environment
Ability to be able to handle customer feedback on IT services
Excellent communication and interpersonal skills
Experience in desktop hardware/ software configuration in an enterprise environment
Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory
In-depth knowledge of Mobile device management (JAMF/ Intune)

Job Responsibility

Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat
Create and maintain comprehensive documentation for IT systems, configurations and processes
Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner
Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes
Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation
Decommission exiting employee’s computer equipment
Contribute to the continuous improvement of the help desk process
Manage Electronic Data Interchange of business information with suppliers
Keep record of problems and their resolution
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Fulltime

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...

Location

United States , Ramsey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years in IT support or related role
Proficiency in Windows and Mac OS
Linux experience is a plus
Strong troubleshooting, organizational, and communication skills
Familiarity with network and hardware setup, including VOIP phones and peripherals
Ability to prioritize and manage multiple tasks effectively

Job Responsibility

Support employees with Microsoft Office products, video conferencing tools, and office hardware
Install, configure, and maintain IT equipment such as computers, phones, and printers
Troubleshoot and resolve technical issues on the production floor
Manage user accounts and permissions via Active Directory
Collaborate with our managed service provider on IT-related needs
Train staff on hardware/software use and ensure workplace efficiency

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Free online training

Fulltime

Administrative Support Specialist

Join Our Team as an Administrative Support Specialist! Are you ready to bring yo...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong experience in administrative support roles
Proficiency in Microsoft Excel
Previous experience with invoice processing
Familiarity with the BigChange system is a plus
A keen attention to detail and a commitment to meeting deadlines
Excellent communication skills and a team-oriented attitude

Job Responsibility

Provide vital administrative support to the commercial team
Process invoices accurately and in a timely manner
Utilise the BigChange system to support project and operational workflows
Confidently manage and analyse data using Microsoft Excel
Ensure strict adherence to project timelines and deliverables

What we offer

Flexible Hours
Supportive Environment
Growth Opportunities

Parttime

Notary Processing and Support Specialist

The Notary Processing and Support Specialist is responsible for providing except...

Location

United States , Orlando

Salary:

39000.00 - 40000.00 USD / Year

Certus

Expiration Date

Until further notice

Requirements

Proven experience using Microsoft Office Suite including Excel, Word, Outlook and Power Point
Excellent active listening skills with a positive attitude, energy, and demeanor
Reliable individuals that can always be counted on to give their best work and follow tasks through completion
Steady, even pace to promote accuracy and quality of work
Self-starter comfortable taking initiative and assist finding solutions to problems that may arise in the manufacturing of products
Ability to complete set of procedures and tasks completed before new ones are begun
Work with established systems, standards, and procedures
Good organizational skills and attention to detail
Helpful, supportive communication with management and peers
Excellent customer service skills

Job Responsibility

Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned
Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section
Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct
Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications
The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent
The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively
Perform additional duties where needed

Fulltime

Microsoft support specialist

Procentrix

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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Microsoft support specialist

Procentrix

Location:

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 26, 2026