Microsoft support specialist

• Receive customer requests via email, application and phone and perform data entry to ticketing system
• Provision accounts, manage permission and address user training needs
• Provide end-user software troubleshooting support
• Provide phone support for local and field users
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Maintain current knowledge of relevant technologies as assigned
• Update standard operating procedure and knowledge base articles
• May require occasional travel to provide on-site technical support

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferrably Microsoft based systems
• Experience using the Microsoft Office Suite of applications
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be able to work full-time at the client site in Washington, DC
• Must be a US Citizen

Active federal government public trust clearance