Microsoft Power Platform Site Reliability Engineer, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Power Platform Site Reliability Engineer will work within the global AWS Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable, and performant Power Platform infrastructure. The role involves monitoring and managing HSBC Power Platform Foundation, conducting root cause analysis for issues, collaborating on improvements, and supporting non-functional testing. Engineers will work within a cloud-native environment alongside the DevOps team and collaborate across the AWS Cloud Services team, Microsoft, and Cyber Security. The role emphasizes reliability, automation, stakeholder management, and effective communication.

Job Responsibility:

Serve as an SRE champion across infrastructure and application improvements
Monitor and manage HSBC Power Platform Foundation platform to enable application deployments
Monitor Microsoft service health alerts, product updates and share with the engineering team and business
Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence
Update support and operational documentation as required
Monitor Power Platform support request queue, triage and assign to appropriate engineering team
Perform engineering activities to implement patches and support software package provided centrally
Input and make recommendations for improvement of our monitoring and incident response
Work with both technical and non-technical colleagues and ensure business SLI/SLO’s are met and continuously improved
Be a recognized and trusted partner for business application owners and other technology teams who use Cloud-based infrastructure
Highlight areas for improvement within infrastructure design for improved resilience and see these changes through to production
Maintain and advance deep technical skills and knowledge, staying up-to-date with market trends and competitive insights
Deliver in self-contained or team environments
Provide out-of-hours coverage as per roster
Support non-functional testing

Requirements:

Strong understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power, Data Loss Policies, On-Premises Data Gateways, Environments Management, Storage Management, etc)
Understanding of AWS Services (e.g. AWS DevOps, AWS Monitor, AWS Health Notification, AWS KeyVault, Application Insight, KQL, vNet, etc.)
Proficiency in automation and scripting (e.g. PowerShell, C# and Python)
Experience in dealing with multiple support groups that contribute to a service
Understanding of CI/CD best practise – coding, tooling and techniques
Experience with incident management and problem solving

Nice to have:

Effective communication
Stakeholder management
Frustration tolerance
Sense of urgency
Leadership

What we offer:

A greater number of leave days for life events (e.g. wedding, new family member, grieving)
Flexible working
Continuous professional development
Opportunities to grow within an inclusive, diverse environment

Additional Information:

Job Posted:
August 19, 2025

Expiration:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Microsoft Power Platform Site Reliability Engineer