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The Microsoft Power Platform Engineer role involves providing technical support for Microsoft Power Platform services, including Power Apps, Power Automate, and Power BI. Candidates should have a bachelor's degree in Information Technology or Computer Science and 3-5 years of relevant experience. Strong analytical skills and proficiency in both English and German are essential. Relevant certifications are desirable.
Job Responsibility:
Provide Level 2 technical support for Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio)
Investigate and resolve complex incidents and service requests escalated from Level 1 within agreed service level agreements (SLAs)
Troubleshoot issues across applications, workflows, connectors, integrations, and data sources within the Power Platform ecosystem
Perform root cause analysis and implement corrective and preventative actions to improve platform stability and service quality
Support the deployment, configuration, and lifecycle management of Power Platform environments and solutions
Assist with solution packaging, releases, and environment promotion processes across development, test, and production environments
Manage and troubleshoot integrations with Dataverse, SharePoint, SQL databases, APIs, and other enterprise data sources
Monitor platform health, usage, performance, and service metrics using Power Platform administration tools
Support governance and compliance controls, including Data Loss Prevention (DLP) policies, environment security, and role-based access management
Provide guidance and troubleshooting support to citizen developers and business users, promoting best practices for low-code development
Maintain technical documentation, runbooks, and knowledge base articles to support operational processes
Collaborate with Microsoft 365, security, identity, and integration teams to ensure reliable and secure platform operations
Support change and release management processes aligned with ITIL best practices
Provide mentoring and knowledge sharing to Level 1 support engineers
Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience supporting Microsoft Power Platform or related Microsoft cloud technologies in enterprise environments
Hands-on experience with Power Apps (Canvas and Model-driven apps), Power Automate flows, and Power BI datasets and reports in production environments
Experience troubleshooting Power BI gateways, dataset refresh issues, and report performance
Strong knowledge of Dataverse administration, data troubleshooting, and environment management
Experience working with Power Platform connectors and integrations, including SharePoint, SQL, Microsoft Graph, and REST APIs
Understanding of Power Platform governance and security, including DLP policies, environment roles, permissions, and monitoring via Power Platform Admin Center
Familiarity with identity and access management, particularly Entra ID (Azure AD) integration
Experience working in service desk, managed services, or enterprise support environments, including incident, problem, and change management processes
Strong analytical and troubleshooting skills across applications, automation workflows, and data integrations
Ability to work effectively with both technical teams and business users, supporting citizen developer solutions
Excellent command of both spoken and written English and German
Nice to have:
Relevant certifications such as Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Power Platform App Maker Associate (PL-100), or Power Platform Developer Associate (PL-400) are desirable
Additional certifications such as MS-900 (Microsoft 365 Fundamentals) or ITIL Foundation are advantageous
Basic PowerShell or scripting knowledge for platform administration is a plus
What we offer:
Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
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Individual coaching sessions or accredited Coaching School