Microsoft Mobile & Desktop Client Suite Engineer with German

• Provide Level 2 technical support for enterprise Windows desktops, laptops, and mobile devices, ensuring reliable and secure end-user computing services
• Resolve complex incidents escalated from Level 1 support within agreed service level agreements (SLAs)
• Troubleshoot and resolve issues related to operating systems, applications, user profiles, device performance, and network connectivity
• Manage device configuration, security policies, and compliance using endpoint management platforms such as Microsoft Endpoint Manager (Intune)
• Support Windows 10/11 build processes, patch management, and feature updates across enterprise environments
• Assist with device onboarding, provisioning, refresh cycles, and migration activities, including Windows Autopilot and lifecycle management
• Troubleshoot and support Microsoft 365 Apps for enterprise (Office) client applications
• Manage and support mobile device management (MDM) for iOS and Android, including BYOD scenarios
• Monitor endpoint health, compliance, and security posture, and remediate non-compliant devices
• Maintain and update technical documentation, knowledge base articles, and operational runbooks
• Collaborate with identity, security, networking, and Microsoft 365 teams to resolve cross-platform issues
• Support change, release, and operational activities in alignment with ITIL processes
• Provide guidance and mentoring to Level 1 support engineers and contribute to continuous service improvement initiatives
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• Minimum 3-5 years of experience in end-user computing, desktop support, or EUC engineering roles
• Strong hands-on experience supporting Windows 10/11 enterprise environments and endpoint lifecycle management
• Proven experience supporting enterprise mobile devices (iOS and Android) and modern workplace environments
• Advanced knowledge of Microsoft Endpoint Manager (Intune), including device configuration, compliance policies, and application deployment
• Experience with Windows Autopilot, provisioning, and device onboarding processes
• Solid understanding of endpoint security, including BitLocker, device compliance policies, conditional access, and endpoint protection
• Experience integrating endpoints with Entra ID (Azure AD) and hybrid identity environments
• Knowledge of Microsoft 365 Apps for enterprise deployment, configuration, and troubleshooting
• Experience with application packaging and deployment technologies such as Win32, MSI, and MSIX
• Proficiency in PowerShell scripting and automation for endpoint administration
• Strong troubleshooting and analytical skills, particularly in diagnosing networking and performance issues affecting endpoints
• Excellent communication skills and a customer-focused mindset with the ability to manage multiple priorities effectively
• Excellent command of both spoken and written English and German

Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Endpoint Administrator Associate, MS-900, CompTIA A+, or ITIL Foundation are desirable

• Smooth integration and a supportive mentor
• Pick your working style: choose from Remote, Hybrid or Office work opportunities
• Projects have different working hours to suit your needs
• Sponsored certifications, trainings and top e-learning platforms
• Private Health Insurance
• Individual coaching sessions or accredited Coaching School
• Epic parties or themed events