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Location: Hybrid-Remote. The role will require travel, as needed to project locations located in Alexandria & Sterling, VA; Phoenix & Tempe, AZ, and Austin, TX. Years’ Experience: 10+ years Professional Experience. Education: Bachelor’s Degree Required. Clearance: Applicants must be able to obtain and maintain a Public Trust clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Job Responsibility:
Overseeing the installation, configuration, and maintenance of Microsoft 365 services, including Exchange Online, Intune, VoIP, SharePoint Online, OneDrive for Business, PowerBI, Power Automate, Power Apps, CoPilot, and Teams
Providing support for M365-related issues, including user account management, permissions, and troubleshooting
Monitoring and optimizing the performance of M365 services, ensuring efficient resource allocation
Ensuring the security of M365 services by testing patches and updates as well as applying required security configurations
Implementing and managing backup and disaster recovery solutions for M365 services
Maintaining detailed documentation of M365 configurations, procedures, and policies
Working closely with other IT teams to support M365 needs and integrate M365 solutions with other systems
Providing training and support to end-users on M365 services and best practices
Create Trouble Ticket for unexpected outages
DUO and MFA support and set up related to application servicing, patching, and hosting for end user accounts
Conduct build and buy analysis
Requirements:
Must be able to obtain and maintain a Public Trust security clearance
10+ years of professional experience in Microsoft M365 Administration
Bachelor’s degree in information technology or related field or equivalent professional experience
Must have experience managing a Microsoft-based infrastructure by overseeing the deployment, migration, configuration, and support of Microsoft technologies such as Windows Server, Entra ID, Active Directory, Intune, Defender, Exchange Online, Office 365, SharePoint, Teams, and Azure
Experience providing installation and configuration of M365 components
Experience monitoring Microsoft system performance and addressing issues
Experience performing regular updates, backups, and troubleshooting to ensure systems run smoothly and securely
Application patching and hosting experience with M365 for installation, configuration, administration, licensing, and monitoring/maintenance
ServiceNow experience required
Microsoft focused certification required such as MS Certified Solutions Associate or Microsoft equivalent
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