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Microsoft Implementation Manager, Cloud

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T-Mobile

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Location:
United States, Denver

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

74700.00 - 134700.00 USD / Year
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Job Description:

The Implementation Manager, Cloud works with customers to deploy Microsoft cloud solutions into their environment using basic, standard, and complex project plan disciplines and certified technical knowledge ensuring a smooth transition for the customer with minimal impact to their active operations. The position is engaged by customers and other teams via multiple intake avenues to provide technical expertise to help the customer overcome obstacles. The Implementation Manager, Cloud proactively works with the customer to ensure they use and understand the full value of purchased solutions and T-Mobile. Also works on team projects to improve the business.

Job Responsibility:

  • Microsoft Customer Deployment: Customer Enablement / Testbed Environment / Deployment
  • Resolves Complex customer issues
  • Partner with customer on multiple solution integrations
  • Receives inbound calls from Sales, Cloud Solution Engineers, and customers
  • Microsoft presales Consultation / Deployment / Enablement: Work directly with internal and external customers to provide presales consultancy on deployment of services
  • Deployment, consultancy on integrated solutions
  • Analytics Discovery/Review with customers
  • Ensure that appropriate customer documentation is completed, and complete other duties as assigned by customer/leadership
  • Project/Program Management Support: Partner with team members or work independently
  • Lead projects as assigned by leadership
  • Engaged in multiple projects
  • Microsoft training/Certification: Maintain technical acumen tied to deployed solutions
  • Complete necessary training tied to the release/update of network tools

Requirements:

  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree BS or BA, STEM preferred (Preferred)
  • 2-4 years Experience in telecommunications, IT administration, network engineering roles or technical support. (Required)
  • Microsoft Office Microsoft Word, Excel, PowerPoint (Required)
  • Communication Verbal/Written communication. (Required)
  • Problem Solving Critical thinking/problem solving. (Required)
  • Technical Support Working with customers to support technical needs (Required)
  • Technical Acumen: Entry level - VSP, VTSP, MDN, Microsoft Fundamentals, or industry equivalent. (Preferred)
  • Modern Work Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (Preferred)
  • Microsoft 365 Certified: Administrator Expert (Preferred)
  • Microsoft 365 Certified: Teams Administrator Associate (Preferred)
  • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (Preferred)
  • Security Certifications: Microsoft Certified: Identity and Access Administrator Associate (Preferred)
  • Microsoft Certified: Security Operations Analyst Associate (Preferred)
  • Microsoft Certified: Information Protection Administrator Associate (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Modern Work Certifications
  • Security Certifications
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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