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NTT DATA Logo NTT DATA · IT - Software Development

Microsoft Dynamics365 and Power Platform Support Analyst

United Kingdom, Birmingham · Job Posted February 19, 2026
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Job Description

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsible for supporting and enhancing the Dynamics 365 and Power Platform solutions for clients. The role requires strong technical skills in Dynamics 365, C#, and JavaScript, along with excellent problem-solving abilities. The candidate will work closely with stakeholders and mentor junior team members. A minimum of 3 years of experience is required, with a focus on troubleshooting and managing client relationships.

Job Responsibility

  • Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
  • Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
  • Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
  • Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
  • Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
  • Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
  • Troubleshooting and problem solving
  • picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
  • Working across a range of clients and industries.
  • Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.
  • Gaining experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack.
  • Improving ways of working between the teams and help define more structured processes to improve efficiency.

Requirements

  • Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
  • Excellent development skills in plugins (C#) and JavaScript
  • Power Automate
  • Managing solutions using Azure DevOps pipelines.
  • A minimum of 3 years of experience
  • A strong attention to detail and excellent troubleshooting/problem solving skills.
  • The ability to work independently and as part of a development or service desk team.
  • Help to train and mentor more junior colleagues.
  • Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
  • BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.
  • Effective time management skills with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures

Nice to have

  • Nice to have skills in: Power Apps Portal
  • Power Apps
  • Power BI
  • Azure Logic Apps
  • Azure API Management
  • Azure Functions
  • Azure WebJobs

What we offer

  • A range of tailored benefits that support your physical, emotional, and financial wellbeing.
  • Continuous growth and development opportunities.
  • The opportunity to have flexible work options.
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