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We are looking for an experienced ERP/CRM Consultant to join our dynamic team in Minneapolis, Minnesota. In this role, you will leverage your expertise in Microsoft Dynamics 365 Finance & Operations or AX 2012 to provide critical support and enhancements for our business systems. The ideal candidate will excel in troubleshooting, collaborating with cross-functional teams, and developing solutions that align with organizational needs.
Job Responsibility:
Provide daily application support for Microsoft Dynamics systems by identifying and resolving issues that impact end-user functionality
Monitor and maintain automated business processes to ensure seamless operations of essential functions
Update and manage system data to maintain accuracy and integrity
Develop comprehensive training materials and deliver sessions to empower end users
Collaborate with stakeholders, team members, and subject matter experts to define requirements and implement effective solutions
Conduct discovery sessions to document business needs and translate them into functional design documents for development teams
Test, validate, and document system configurations and integration updates based on business requirements
Handle incoming access requests and support tickets, ensuring timely resolution and efficient triage
Perform rigorous system testing and assist in user acceptance testing to ensure functionality aligns with business objectives
Requirements:
At least 2–3 years of experience with Microsoft Dynamics 365 Finance & Operations or AX 2012
Preferable background in supporting ERP systems within IT, software development, or data management teams
Familiarity with logistics, inventory, and warehouse processes, including product setup, warehouse configuration, and shipping workflows
Excellent verbal and written communication skills, capable of simplifying technical concepts for diverse audiences
Strong ability to thrive in fast-paced environments and adapt to changing priorities
Proficiency in client-side scripting and configuration management
Skilled in creating Business Requirement Documents and translating them into actionable solutions
Knowledge of Dynamics AX and Microsoft Dynamics 365 Finance & Operations systems