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Piper Companies is seeking a Microsoft Dynamics 365 & Power Platform Technical Architect to provide technical leadership and architectural oversight for enterprise solutions built on Dynamics 365, the Power Platform, and Azure. This role serves as the primary technical authority for platform design, integration, governance, and optimization, ensuring scalable and secure implementations across the enterprise. This is a Hybrid role in Fairfax, Va.
Job Responsibility:
Provide end-to-end technical ownership of the Microsoft Dynamics 365 platform, including architecture, configuration, and lifecycle management
Design and architect enterprise-grade solutions using Dynamics 365, Power Platform (Power Apps, Power Automate, Power BI, Dataverse), and Azure services
Lead the design and optimization of digital workflows, including email, chat, routing, and automation, following industry best practices
Establish, enforce, and continuously improve platform governance standards, including environment strategy, solution design guidelines, and ALM practices
Serve as the primary escalation point for complex troubleshooting, integrations, performance issues, and platform-related challenges
Collaborate with business and technical stakeholders to translate requirements into scalable, secure technical solutions
Requirements:
5+ years of hands-on experience with Microsoft Dynamics 365 (CRM-focused)
5+ years of experience with the Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse
Demonstrated expertise in customer service operations, including routing strategies, capacity management, interaction classification, and digital workflow implementation
Proven experience designing enterprise application architectures that are scalable, secure, and maintainable
Strong understanding of system integrations, performance optimization, and platform governance
Excellent communication skills with the ability to serve as a technical authority across teams