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Cyclad Sp. z o.o. Logo Cyclad Sp. z o.o. · IT - Software Development

Microsoft Dynamics 365 Functional Consultant

Poland, Kraków B2B 100.00 - 125.00 PLN / Hour · Job Posted March 22, 2026
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Job Description

Join a project where you’ll shape and deliver Microsoft Dynamics 365 (CRM) solutions that directly impact business processes and customer engagement. In this role, you will combine functional expertise with consulting skills to work closely with stakeholders to design, implement, and optimize CRM solutions across the organization.

Job Responsibility

  • Gather and analyze business requirements, translating them into Dynamics 365 (CRM) solutions
  • Lead workshops and facilitate discussions with business and technical stakeholders
  • Design functional solutions using Customer Service and Marketing (Customer Insights) modules
  • Recommend best practices and decide between standard features and customizations
  • Configure and customize Dynamics 365 (forms, views, dashboards, workflows)
  • Prepare functional documentation, including specifications for integrations and data migration
  • Support implementation projects and contribute to solution delivery
  • Collaborate on project scope, estimates, and solution proposals

Requirements

  • Minimum 3+ years of experience with Microsoft Dynamics 365 (Customer Service & Marketing)
  • At least 5 years of project experience and 3+ years in consulting roles
  • Strong experience in requirements gathering, roadmap creation, and backlog management
  • Proven ability to design and implement Dynamics 365 solutions and customizations
  • Experience in documenting business processes and creating functional specifications
  • Practical knowledge of CRM configuration (forms, views, dashboards, workflows)
  • Strong communication skills and ability to work directly with stakeholders
  • Only candidates with citizenship in the European Union and residence in Poland

Nice to have

  • Experience with Power Platform (Power Apps, Power Automate, Dataverse)
  • Familiarity with tools such as Jira, Confluence
  • Knowledge of SQL, Power BI, or data analysis
  • Experience in the financial services industry

What we offer

  • Hybrid work model: Kraków, 5–8 days/month from the client’s office
  • Opportunity to work on end-to-end Dynamics 365 implementations
  • Exposure to international stakeholders and complex business environments
  • Real impact on shaping CRM strategy and solutions
  • Collaborative environment focused on knowledge sharing and best practices
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