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We are seeking an experienced Microsoft CRM Lead to drive end-to-end delivery and implementation of Microsoft Dynamics 365 Customer Engagement (CRM) solutions. The ideal candidate will have deep technical expertise in Dynamics 365, excellent leadership skills, and proven experience managing large-scale CRM projects across enterprise environments.
Job Responsibility:
Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions
Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements
Configure and customize Dynamics 365 modules, workflows, plugins, and integrations
Oversee data migration, system upgrades, and integration with third-party applications
Provide technical guidance, mentorship, and best practices to the CRM development team
Ensure solution scalability, performance optimization, and compliance with enterprise standards
Troubleshoot and resolve complex CRM issues in collaboration with internal IT and vendor teams
Prepare technical documentation and support user training and adoption initiatives
Coordinate with global teams and ensure alignment with EST and CST working hours
Requirements:
15+ years of total IT experience, including 10+ years in Microsoft Dynamics CRM / D365 CE
Proven experience as a CRM Lead, Solution Architect, or Technical Lead
Expertise in Dynamics 365 customization, Power Platform, Power Automate, Power Apps, and Azure integrations
Strong understanding of CRM workflows, plugins, entities, and form scripting (JavaScript)
Hands-on experience with .NET, C#, SQL Server, and REST APIs
Excellent communication, leadership, and stakeholder management skills
Ability to lead distributed teams and manage project delivery independently
Must be legally authorized to work in the U.S. on W2 (no C2C / no 1099)
Nice to have:
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Experience with enterprise-scale CRM implementations in manufacturing, healthcare, or financial domains
Familiarity with Agile/Scrum project methodologies
Experience in integrating CRM with ERP (e.g., SAP, Oracle) and third-party systems
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