Microsoft Azure cloud System Support Job at NTT DATA (Kuala Lumpur)

Azure Cloud IT Support Specialist - Tier 1

We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term...

Location

United States , Des Moines

Salary:

65000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

1+ years Tier 1 Help Desk experience
Solid hardware & software troubleshooting skills
Experience with Citrix
Ability to manage and resolve a high volume of support tickets efficiently
Familiarity with Active Directory and Microsoft Windows 10
Experience with cloud technologies such as M365/O365, Intune, and AutoPilot
Knowledge of ticketing systems, preferably Freshdesk
Excellent problem-solving skills and a proactive, user-focused approach

Job Responsibility

Tier 1 Help Desk Support
Cloud, Intune, AutoPilot, M365 / O365 / Active Directory
Windows Support
Laptop Imaging & Automation
Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support
Freshdesk Ticketing Management System
Resolving High Volume of tickets
Hybrid Active Directory: Password resets, account unlocks, and access management
3rd Party Vendor Software

What we offer

Overtime
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
General IT Knowledge, Familiar with Microsoft Excel.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
Strong communications skills
Effective, polished interaction with customer to gather information quickly
perform effective troubleshooting, communicate next steps and status, and drive to resolution
Demonstrable troubleshooting skills
Cross-team collaboration

Job Responsibility

Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Fulltime

New

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

Every minute of every day, customers stake their entire business and reputation ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
At least 2+ yrs. of cloud experience
Ability to empathize with customers and convey confidence
Able to explain highly technical issues to varied audiences
Able to prioritize and advocate customer’s needs to the proper channels
Take ownership and work towards a resolution
Passion for customers and focus on delivering the right customer experience
Openness and ability to learn new skills and technologies in a fast-paced environment
Some understanding of cloud computing technologies

Job Responsibility

Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps
Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms
Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns
Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features
Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time
Other duties as assigned

Fulltime

Azure Cloud Engineer

Location

India , Miracle Heights

Salary:

Not provided

Miracle Software Systems

Expiration Date

Until further notice

Requirements

Azure
Rubrik
Cloud Monitoring
ITIL
Networking

Job Responsibility

Maintain Microsoft Azure cloud infrastructure and services to ensure operational stability and system availability
Manage and monitor Rubrik backup environments, ensuring successful backup execution, recovery readiness, and compliance with operational standards
Perform routine cloud support activities, infrastructure maintenance, and system health checks across production environments
Monitor alerts, incidents, dashboards, and infrastructure performance metrics to proactively identify and address issues before service disruption occurs
Troubleshoot and resolve Azure infrastructure, networking, storage, and compute-related issues within defined support timelines
Participate in North America after-hours operational support, escalation calls, and critical incident response activities
Coordinate with internal infrastructure, application, and operations teams to support issue resolution and service restoration efforts
Support documentation, escalation records, procedural guidelines, and environment-related knowledge artifacts
Follow ITIL processes, governance standards, and cloud operations best practices to support reliable and secure infrastructure management

Cloud Support Administrator

Zachary Piper Solutions is seeking a TechOps/Cloud Support Administrator to supp...

Location

United States , Redmond

Salary:

100000.00 - 130000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

Must hold an active TS/SCI with Full Scope Polygraph (MPO)
Excellent customer service skills and focus
Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience
IT troubleshooting and end user support
experience with Microsoft O365, Windows Active Directory, and software functions
Experience administering servers and applications in cloud environment
Programming/Scripting experience: Java, Python, Bash, Powershell
Experience utilizing Remedy or ServiceNow ticketing systems
Openness to shift work, as 24/7 support is essential

Job Responsibility

Execute documented deployment scripts and procedures
Coordinate restoration actions with other teams
Support outage restoration actions, adhering to published SLAs or as indicated by procedures
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations
Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages
Update standard operation procedures and technical training guides documentation as needed
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting

What we offer

Cigna Medical, Dental, Vision
401k
PTO/Holiday
Sick leave as required by law
Opportunity to get your foot in the door with cyber security
Long-term stable program

Senior Azure Cloud Engineer

The Cloud Engineer under moderate supervision is responsible for designing, deve...

Location

India , Bangalore

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

At least 8+ years of Azure Cloud experience
7+ years of experience working with business, applications, and infrastructure teams to design and implement IAAS, PAAS, SAAS cloud and hybrid cloud solutions
Typically requires 10 plus years of related experience with a 4 year degree
or 3 years and an advanced degree
or equivalent work experience
Prior experience supporting Microsoft and/or Linux operating systems in a corporate environment on or off premise required
Strong customer service and people skills

Job Responsibility

Providing cost estimates for new projects
Collaborating in the creation work/design documents with team assistance
Performing 'light' project management for on-boarding requests, collaborating with teams on scheduling actions and following change control processes
Assisting in show-back/charge back documentation and reports
Plan, engineer and design the infrastructure
Develop and configure the infrastructure from conceptualization through stabilization using various computer platforms to include test, debug, performance analyze and document infrastructure components
Implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software
Implement test plans (including functionality, integrity, and stress testing: test matrices: and definition of test methodologies and strategy
Perform routine infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels

Fulltime

Microsoft Azure Sales Specialist

As a Microsoft Azure Sales Specialist at NTT DATA, you will drive revenue growth...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Systems, Business, Sales, or related field
Proven track record of achieving and exceeding sales and revenue targets
Strong experience selling Microsoft Azure solutions in an enterprise or mid‑market environment
Ability to operate in a team‑selling model, collaborating across sales, pre‑sales, and delivery teams
Solid understanding of cloud competitors and positioning strategies
Experience managing complex sales cycles and multiple stakeholders

Job Responsibility

Identify and pursue new Microsoft Azure opportunities within existing and assigned accounts
Generate and manage a strong sales pipeline, from lead qualification to deal closure
Engage directly with clients to understand business goals, challenges, and cloud adoption strategies
Position Microsoft Azure solutions including cloud infrastructure, migration, modernization, security, data, and analytics
Work closely with Client Management and pre‑sales architects to design and present tailored solutions
Support the pre‑sales process, including solution shaping, proposals, and technical discussions
Prepare and deliver client workshops, executive presentations, and solution demonstrations
Develop and maintain account plans, identifying cross‑sell and upsell opportunities across Azure and related technologies
Manage proposals, scope of work, pricing, and commercial negotiations
Ensure accurate sales forecasting, opportunity tracking, and close plans using sales tools and CRM

Fulltime

Cloud Support Consultant

We are seeking a highly skilled and solutions-oriented Cloud Support Consultant ...

Location

Ireland , Dublin

Salary:

Not provided

Codec

Expiration Date

Until further notice

Requirements

5+ years’ experience in a technical support or cloud engineering role, preferably within a managed services or enterprise environment.
Strong hands-on experience with Microsoft Azure (IaaS, PaaS, and security components).
Solid understanding of Entra ID, Conditional Access, Identity Protection, and Security/Defender solutions.
Proven troubleshooting skills across Azure Networking, VM connectivity, and security baselines.
Strong understanding of Azure Virtual Desktop technologies.
Strong PowerShell scripting ability for automation and configuration.
Working knowledge of Intune, Exchange, Defender for Endpoint/Identity, and Microsoft 365 administration.
Understanding of patching and monitoring policies in live customer environments
Familiarity with ARM templates, Azure Policy, and Resource Locks.
Excellent communication skills, both written and verbal, with an emphasis on customer experience and clarity.

Job Responsibility

Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team.
Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services.
Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants.
Monitor system health and proactively identify areas for performance tuning or cost optimization.
Implement and support Conditional Access, Entra ID configurations, and Intune management for secure endpoint and identity control.
Deploy and maintain core Azure services such as: Azure Virtual Networks, VPN Gateways, and NSGs o Azure Storage and Backup solutions
Provide advanced support for Microsoft 365, Exchange, Intune and Defender for Cloud, including integration and security posture recommendations.
Create and maintain PowerShell automation scripts for routine administrative and remediation tasks.
Configure and maintain monitoring policies for Windows, iOS and Android devices using third-party tools (DattoRMM, NinjaRMM, etc.) or native Microsoft tools such as Intune
Collaborate with project engineers on new cloud implementations or migrations.

Fulltime

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Microsoft Azure cloud System Support

Job Description

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