Microsoft 365 Support Engineer Job at The University of Manchester (Manchester)

1st line support engineer

A close-knit, smaller growing IT support team looking for someone with at least ...

Location

United Kingdom , St Ives

Salary:

27000.00 - 28000.00 GBP / Year

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Minimum 1 year in industry
Good planning, verbal and written communication skills
Wide knowledge of computing principles independent of vendor specific technology
Clean UK driving licence and appropriate car

Job Responsibility

Providing technical support via telephone and use of remote control software, with occasional site visits
Investigating hardware, software and malware issues
Maintaining accurate documentation
Create and follow standard operating processes (SOPs)
Monitoring progress of tickets
Installing and configuring hardware and software
Providing support for Microsoft 365 including SharePoint, and managing users and email accounts
Management of email services on mobile devices and tablets
Liaising with customers via email and phone

What we offer

20 days holiday + bank holidays
Standard working hours Monday – Friday 8.30 – 5.00
Potential to progress/develop to 2nd/3rd line support
Onsite car parking & free refreshments (tea and coffee)
Continuous training
Pension Scheme enrolment

Fulltime

Senior Field Information Technology Support Engineer

We are seeking a skilled and experienced Senior IT Engineer to join our team. Th...

Location

United States , Salem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ability to travel to client sites regularly
Proficiency in providing remote technical support
Managed Services experience is preferred
Strong problem-solving skills and the ability to think creatively to find solutions
In-depth knowledge of managing and designing diverse network environments
Knowledge of Kaseya RMM/PSA for remote monitoring and management
Expertise in network environments, firewall and switch configurations
Experience with Meraki, Fortinet, and Palo Alto firewalls
Experience with HP/Aruba, Cisco, and Meraki switches
Experience with Meraki and Ubiquiti wireless networks

Job Responsibility

Travel to client sites regularly in MA and NH for technical support and assistance
Provide remote support for clients
Design, manage, and maintain diverse network environments
Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
Manage wireless networks using Meraki and Ubiquiti technologies
Maintain and support phone systems, particularly 3CX and Avaya
Manage and maintain storage area networks, focusing on HPE and EqualLogic
Design, manage, and maintain VMware and Hyper-V environments
Oversee the management and administration of cloud infrastructure, primarily Azure and AWS

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Competitive compensation

Fulltime

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...

Location

Australia , Port Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

Fulltime

IT Site Support Engineer

We’re looking for a seasoned all-rounder to join our brilliant team of three eng...

Location

United Kingdom , Crewe

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Strong working knowledge of all Windows OS, including Windows 10 and 11
Solid experience with Apple macOS
Good understanding of printers and print management solutions
Extensive experience with the Microsoft 365 suite
Familiar with Microsoft Azure Active Directory and Exchange (online and on-premises)
Good grasp of networking and internet technologies, including OS setup and configurations, plus troubleshooting DNS and DHCP
Experience with software deployment tools like SCCM and Intune
Confident using device configuration tools such as Autopilot and Intune
Skilled in hardware repairs for laptops, desktops, and mobile devices
In-depth knowledge of Microsoft Teams, SharePoint, and OneDrive

Job Responsibility

Prioritise calls and handle escalations when they pop up
Visualise the issue, get creative, and find the fix
Keep our end users updated every step of the way - clear, simple, and straight to the point
Be approachable, helpful, and great to work with
Support our live application systems and keep everything running smoothly
Identify improvements and help drive positive change
Remote monitoring of critical products, service levels, and PC/server configurations
Provide onsite or offsite support when needed (travel across the UK will be part of the job)

What we offer

Holidays
25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
Pension
Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access!
Health & wellbeing
discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to pr...

Location

India , Ahmedabad

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
Basic to advanced Windows and application troubleshooting
Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
Knowledge of ticketing systems, SLA tracking, and escalation procedures
Experience with server/network monitoring tools and backup utilities
Must have on-call support experience and ability to multitask under pressure
Strong verbal and written communication skills, especially in English
Prior experience supporting international clients (preferred)
Basic knowledge of AWS and Linux is a plus
Customer-first mindset with high emotional intelligence

Job Responsibility

Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
Guide users step-by-step via phone, chat, or email to resolve issues
Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
Document issues and resolutions clearly in the help desk knowledge base

What we offer

Learning & Development Opportunities
Two rotational week-offs
Employee + Family Health Insurance
Various leave types for work-life balance
Collaborative team culture and exposure to global IT support environments

Fulltime

First Line Technical Support Engineer

Joining this technically strong, fun and dynamic team, you will be dealing with ...

Location

United Kingdom , Chertsey

Salary:

21000.00 - 30000.00 GBP / Year

Krome Technologies Ltd

Expiration Date

Until further notice

Requirements

1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLA’s will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians
The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Job Responsibility

Dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters
Working to meet customer expectations and satisfaction
Working independently to solve a variety of technical challenges
May involve secondments to client sites
Covering 24x7 helpdesk shift patterns

What we offer

£4k Shift Allowance
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years’ service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day

Fulltime

Support Engineer - Night Shift

The Night Shift Support Engineer is responsible for providing technical support ...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Associates or technical degree with two (2) years related experience
or four (4) years related experience and/or training
or equivalent combination of education and experience
Has at least one (1) year related experience in customer service or customer facing role
Experience with Exchange, Microsoft 365 and Active Directory
Experience with Cloud environments
MS Azure
AWS & Google is a plus
Ability to diagnose technical issues
Problem Solving – Identifies and resolves problems in a timely manner

Job Responsibility

Troubleshoot technical issues inclusive of but not limited to Microsoft’s core business applications and operating systems
Handle technical escalations for more junior engineers and more advanced inquiries
Provide comprehensive troubleshooting and backend support for our user base
Responsible for adhering to the Service Engineer Day in the Life process daily
inclusive of answering calls and escalating tickets as required
Resolve complex workstation problems and offer general sever support
Responsible for initial triage of network degradation or outages, compromised accounts, and more
Support services for Microsoft related technologies
Windows Server, Exchange, SQL, SharePoint, etc
Responsible for user provisioning and workstation deployment as needed

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Full on the job training & support
Fun working environment and culture
Great opportunity for advancement

Fulltime

IT Support Services Engineer

The IT Regional Support Engineer for Ardagh Group provides on-site service to pl...

Location

United States , Burlington

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Job Responsibility

Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation

What we offer

Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment

Fulltime

Microsoft 365 Support Engineer

The University of Manchester

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 06, 2026

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Job Responsibility:

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Nice to have:

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Expiration:March 06, 2026

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Location:
United Kingdom , Manchester

Category:
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Contract Type:
Not provided

Job Posted:
February 21, 2026

Expiration:
March 06, 2026