Microsoft 365 Engineer

• Managing and maintaining all aspects of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related M365 services
• Handling tenant configurations, licensing, and compliance settings
• Developing and maintaining technical documentation, such as High-Level and Low-Level design documents, configuration specifications, and standard operating procedures
• Providing 3rd/4th level support, managing the transfer of operations to L2 teams, and liaising with vendors and other IT personnel for problem resolution
• Ensuring adherence to internal security, governance, and data protection standards
• Ensuring tenant alignment with Global IT for future migrations, hybrid deployments, and integrations
• Integrating M365 with third-party applications and on-premises systems efficiently
• Monitoring service health, performance, and usage metrics using Microsoft and third-party tools

• Possess 5+ years of hands-on expertise with Microsoft 365 administration and engineering
• Have in-depth knowledge in Exchange Online, Exchange Hybrid, Teams, SharePoint, and OneDrive
• Are skilled in using Azure AD Connect, Entra ID, and understand hybrid identity models
• Are proficient with Power Platform (Power BI, Power Automate, Power Apps)
• Understand M365 licensing models and integrated app management
• Have a strong level of PowerShell scripting expertise
• Excel in troubleshooting and analytical skills
• Are capable of excellent interface and documentation management
• Have a thorough understanding of DNS, TCP/IP, and network security principles
• Are experienced with supporting hybrid deployment and migration strategies
• Are skilled in stakeholder management
• Can work independently as well as collaboratively within cross-functional teams
• Are adept at translating complex technical concepts into clear, actionable insights
• Are comfortable working in an English environment

Have knowledge of Microsoft Purview, Defender, and Security & Compliance Center

• We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects
• We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times
• We empower effective digital transformation through a unique blend of innovative technology and creative thinking
• Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact