CrawlJobs Logo

Microcomputer Technical Support Specialist

wflboces.org Logo

Wayne Finger Lakes BOCES

Location Icon

Location:
United States , Allegany

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

32.87 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Microcomputer Technical Support Specialist assigned to the VoIP team of the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC. Reporting to the VoIP Supervisor, the Technical Support Specialist exercises leadership and some independent decision making in regard to the assigned duties. The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature.

Job Responsibility:

  • Coordinates/implement/maintain the ongoing operations of the Voice network
  • Implements and assist in maintaining district level networking
  • Provides installation, customization and maintenance of approved vendor supplied software for Voice Networking
  • Prepares charts, tables, and diagrams to assist in analyzing local and VoIP Networking problems
  • Prepare network packet captures and analyzes to determine communication errors
  • Performs the monitoring and assists in adjustments of network systems for optimal performance
  • Organizes and prepares Voice systems documentation
  • Assist with the monitoring and adjustments of firewalls, filtering, VPN and other networking devices
  • Communicates with district personal for efficient diagnostic and problem resolution of voice hardware, voice management tools, and voice technology
  • Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal network performance
  • Undertakes physical activities such as key boarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds
  • Works in schools where students, teachers, and administrators are present as needed and holds and maintains a valid drivers’ license
  • Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams
  • Collaborates, as necessary, with other members of the organization in order to meet the evolving technical advancements in the K-12 environment
  • Studies and evaluates methods and procedures to determine the adaptability to existing network technology
  • Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment
  • Provides off-hour coverage as requested
  • Other duties may be assigned that are relevant to the civil service job description for this title.

Requirements:

  • Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software
  • or
  • Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software
  • or
  • Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software
  • or
  • An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).
What we offer:
  • 15 Paid annual Holidays
  • Generous Paid Personal/Sick time
  • Generous Paid vacation days
  • Premium Health and Dental plans (E1B pays 85%)
  • Life insurance at NO cost to you
  • FSA plan
  • Commitment to Diversity, Equity, and Inclusion
  • NYS Retirement System
  • 403b AND 457 retirement plans
  • Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Wayne Finger Lakes BOCES - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Microcomputer Technical Support Specialist

Customer Account Specialist

Customer Account Specialist role at HPE Financial Services helping organizations...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Excellent verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
Job Responsibility
Job Responsibility
  • Manage customer lifecycle and collection process
  • Monitor, report, document and resolve payment deviations (payment delays)
  • Serve as accounts receivable point of contact for the customer
  • Resolve invoicing and payment queries
  • Ensure customer has effortless customer experience
  • Meet company's AR targets
  • Work closely with customer's accounts payable team to ensure payment
  • Work with internal functions to ensure all invoice payments are applied and closed
  • Provide proactive customer service
  • Support customer in understanding available channels to engage with company
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion
  • Comprehensive benefits suite supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Customer Delivery Specialist

Provide professional solutions to end-users, dealers, and service providers; Wor...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues
  • Evaluate unique circumstances and make recommendations
What we offer
What we offer
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Career development programs to help achieve career goals
  • Inclusive work environment
  • Fulltime
Read More
Arrow Right

Customer Account Specialist

Provide professional solutions to end-users, dealers, and service providers, han...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically, a bachelor's degree or equivalent experience and 2-4 years related experience or master's degree and up to two years' experience
  • 4-6 years related experience in a telephone support position in a service or end-user support environment
  • 2 years' experience in the microcomputer industry
  • Technical training in the company or other manufacturers' product lines
  • Working knowledge of the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Intermediate-level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Experience and demonstrated presentation skills
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
Job Responsibility
Job Responsibility
  • Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
  • Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
  • Apply intermediate level of subject matter knowledge to solve a variety of common business issues
  • Work on problems of moderately complex scope
  • Act as an informed team member providing analysis of information and limited project direction input
  • Exercise independent judgment within defined practices and procedures to determine appropriate action
  • Follow established guidelines and interpret policies
  • Evaluate unique circumstances and make recommendations.
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.
  • Fulltime
Read More
Arrow Right
New

Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate experti...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
  • Experienced in diagnostics, troubleshooting, route cause analysis of hardware deployments
  • Experience of Decommissioning and Upgrading hardware
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This role requires you to be on-site, and the location has limited public transport. Your own form of transport is advised
Job Responsibility
Job Responsibility
  • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption
  • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
  • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance
  • Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists
  • Assists and provides guidance to other technicians to complete challenging or complex tasks
  • Completes required training aligned to the role and workload
  • observes more experienced technicians to gain hands-on experience and relevant on-the-job training
  • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience
  • displays accountability and ownership of the data center facilities
What we offer
What we offer
  • Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
  • Fulltime
Read More
Arrow Right
New

Principal Architect - Microsoft Threat Protection

Israel is the biggest Microsoft center of excellence in the security domain and ...
Location
Location
Israel , Tel Aviv, Herzliya
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of professional experience as a software engineer building large-scale systems
  • Experience working closely with senior executives, providing strategic and technical guidance
  • Proven leadership and communication skills, with the ability to inspire and motivate others around you with proven record experience as an architect or tech lead of a group of 100+ engineers
  • Deep expertise in software development, architecture, and design principles, including experience with distributed computing platforms for high-scale systems and massive amounts of data
  • Experience with adopting AI tools and automation to improve engineering velocity, code quality, and operational efficiency. While taking into consideration responsible AI principles.Experience leveraging AI tools and automation to enhance engineering velocity, code quality, and operational efficiency, with a strong focus on responsible AI principles
Job Responsibility
Job Responsibility
  • Drive and oversee technical initiatives across organizations that deliver substantial business value, utilizing the work of others and shaping the direction of the business
  • Coordinate initiatives, managing dependencies, and ensuring timely delivery of high-quality solutions
  • Serve as a key technical advisor and confidant to leaders in the team, aligning closely with their strategies, values, and priorities and shaping their strategy
  • Attend staff meetings, providing technical insights and helping to shape strategic decisions
  • Represent the org in various forums, ensuring consistent communication and implementation of leadership directives
  • Coordinate initiatives, managing dependencies and ensuring timely delivery of high-quality solutions
  • Provide clear and concise communication of technical issues and solutions to stakeholders at all levels
  • Provide technical direction and mentorship to engineering teams and leads, fostering a culture of innovation and engineering excellence
  • Promote a culture of continuous learning and improvement, encouraging professional development and knowledge sharing
  • Ensure technical decisions align with business goals and promote long-term sustainability and scalability
  • Fulltime
Read More
Arrow Right
New

Software Engineer

Security represents the most critical priorities for our customers in a world aw...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, or related technical discipline with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Fluency in English
  • Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Equivalent experience
Job Responsibility
Job Responsibility
  • Build and operate foundational platform services at scale. Design, build, and run highly available, globally distributed backend services that handle high traffic and millions of requests, forming part of Microsoft’s critical trust and security infrastructure
  • Leverage AI‑assisted development and analysis tools to improve engineering productivity, code quality, testing, and operational effectiveness, while applying strong judgment, security, and reliability standards
  • Collaborate deeply across disciplines to turn ambiguity into durable solutions. Partner with Product, Design, Data, and Engineering teams to translate complex or ambiguous problems into clear designs and robust backend services that power secure, high‑quality experiences
  • Drive operational excellence through data and engineering rigor. Use telemetry and data to understand system behaviour, run experiments, and continuously improve reliability, scalability, and recovery workflows, including reducing operational toil and mean time to recovery (MTTR)
  • Fulltime
Read More
Arrow Right
New

Senior Silicon Engineer

Microsoft is a highly innovative company that collaborates across disciplines to...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ more years of experience in design verification with a proven track record of delivering complex CPU or SoC IP’s
  • Experience with verification for multiple product cycles from definition to silicon, including writing test plans, developing tests, debugging failures and coverage signoff in UVM or C++
  • Substantial background in debugging RTL (Verilog) designs as well as simulation and/or emulation environments
  • Scripting language such as Python or Perl
Job Responsibility
Job Responsibility
  • Own or lead verification of complex flows at the SOC, subsystem, or IP levels
  • Plan the verification of complex design IP/SoC interacting with the architecture and design engineers to identify verification test scenarios
  • Learn about the design and interact with partner teams to define verification strategies and test plans
  • Develop verification environments and run and debug simulations to drive quality
  • Apply random-stimulus and coverage-based techniques to find bugs and meet test plan goals
  • innovate to improve verification efficiency through methodologies or tools
  • Coach and mentor others in your areas of expertise
  • Demonstrate Microsoft core values: Customer Focus, Adaptability, Collaboration, Growth Mindset, Drive for Results, Influence for Impact, Judgement, and Diversity & Inclusion
  • Fulltime
Read More
Arrow Right
New

Software Engineer II

Are you looking for an opportunity to build software and systems for some of the...
Location
Location
Australia , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
Job Responsibility
Job Responsibility
  • Works with appropriate stakeholders to determine user requirements for a feature
  • Supports identification of dependencies, and the development of design documents for a product feature with oversight
  • With guidance, learns to create and implement code for a product, service, or feature reusing code as applicable
  • Assists and learns about breaking down work items into tasks and provides estimation
  • Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook
  • Reviews current developments and proactively seeks new knowledge that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy