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MI & Data Support Tech Sr. Specialist

vodafone.com Logo

Vodafone

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Location:
Egypt , Giza

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • 2nd Line Technical support for Data services, Mobile internet, and supporting relevant teams
  • Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions
  • Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame
  • Implementing all configuration changes on all relevant nodes, following SM guidelines
  • Acceptance and testing for new nodes & services implemented
  • Implementing S/W corrections/patches and upgrades for all relevant nodes & services
  • Interfacing and communicating with vendors, to track and follow up for the escalated problems
  • Ensuring Highest Quality of service delivered to customers
  • Applying relevant appropriate preventive actions to keep target network availability
  • Following agreed upon procedures and processes in all team activities
  • Building highest technical skills

Requirements:

  • Degree in telecommunications Engineering
  • 3+ years of experience in similar role
  • Very strong technical background in Packet Core, IP Background & Security
  • Troubleshooting capabilities, competence level in troubleshooting problems, and resolution
  • Customer focus and ability to interact with decision maker
  • Self-dependent and motivate
  • Analytical thinking and problem solving skills
  • Excellent communication skills

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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